SiteReliabilityEngineer

About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. Kaseya is hiring a Site Reliability Engineer to keep our production systems healthy as we scale. You'll own the reliability of services that thousands of MSPs depend on every day. That means defining the SLOs we hold ourselves to, leading incidents when they happen, and building the automation that keeps things stable as we ship. The work is hands on, the on call rotation is real, and the environment runs heavily on AWS. If you treat reliability as a product instead of a chore, you'll fit in well here. What You'll Do Set, monitor, and enforce SLOs, SLIs, and error budgets that keep our systems reliable Lead incident response, troubleshooting, and blameless postmortems that produce real fixes Build and maintain automated deployment, configuration management, and infrastructure provisioning using Infrastructure as Code Manage cloud and hybrid infrastructure with Terraform or CloudFormation, balancing cost, scalability, and resilience Improve observability across