Global Payments Inc.
payments technology
SiteReliabilityEngineer
“Site Reliability Engineer at Global Payments Inc.. Skills: Site Reliability Engineering, API Operations, Production Support. Monitor production incidents. Diagnose production incidents”
What You'll Achieve.
deliver high-quality, and highly available API solutions; improve incident response time; reduce manual intervention; ensure incidents are documented and remediated; harden production systems
Industry & Context.
problem-solving skills; analytical skills; critical thinking ability
English proficiency at B2-C1 level, Czech/ Polish proficiency at B1-B2 level
What They're Looking For.
Must Have
3+ years of experience in production support, site reliability engineering (SRE), or DevOps, understanding of cloud infrastructure ( GCP preferred), observability tools, Proficiency in Python or shell scripting for automation and troubleshooting, analytical, communication, and incident management skills, Proficiency in programming languages such as Python and JavaScript, Excellent problem-solving and analytical skills, Excellent communication and collaboration skills, English proficiency at B2-C1 level, Czech/ Polish proficiency at B1-B2 level
Nice to Have
Experience with CI/CD tools, Alerts/Monitoring automation, Familiarity with API integrations, supporting Apigee APIs
What You'll Do.
Monitor production incidents
Diagnose production incidents
Resolve production incidents
Serve as first line of defense
Rapid triage incidents
Monitor system health
Monitor system performance
Implement observability
Build diagnostic tools
Build automated workflows
Maintain knowledge bases
Contribute to retrospectives
Harden production systems
How You'll Work.
Team & Collaboration
Work with API engineering teams; Work with Developer Services teams; Work with Product Management teams; Work with platform teams; Work with governance teams; Collaborate with platform engineers; Partner with governance teams; Partner with compliance teams; Interact professionally with staff; Interact professionally with stakeholders; Collaborate across teams
Communication Scope
communication skills; collaboration skills
Process & Methodology
Manage multiple assignments effectively, Meet established deadlines
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