SiteReliabilityEngineer

Site Reliability Engineer Full-Time | Tempe, AZ About Basata At Basata, we’re rethinking the way healthcare practices get work done. Our AI-powered tools help automate the repetitive, time-consuming tasks that bog teams down, so staff can spend less time on admin and more time with patients. We’re a small, fast-moving team that loves building smart systems and simple, intuitive experiences. If you’re someone who gets excited about early-stage energy, designing better ways to work, and fixing what’s broken in healthcare, we’d love to connect. About the Role We're looking for our first dedicated Site Reliability Engineer (SRE) to own reliability as we grow. This is a build role, not a maintenance one. Our infrastructure today is deliberate and well-structured infrastructure-as-code, containerized services, clear conventions, and a defined deployment approach. We've built a solid foundation, and the next phase is designing the reliability practice, tooling, and architecture that will carry us from serving our current clinics to serving many times more. You'll define how we do SRE here, set the standards, and have real ownership over a domain that directly determines whether clinics can trust us with their work. What You'll Do - Own the reliability, availability, and performance of our production platform—define our SLOs, build the observability to measure against them, and drive the work to meet them. - Establish our incident response practice end to end: triage, mitigation, resolution, and blameless postmortems that actually prevent recurrence. - Design and build the next generation of our infrastructure and deployment systems as we scale—evolving our infrastructure-as-code, deployment pipeline, and operational tooling. - Reduce operational toil through automation, so reliability scales faster than headcount. - Work closely with our engineers to make services more operable—better instrumentation, graceful degradation, and designs that hold up under failure. This means