SiteManager

## Description Long View. A career that helps you get more out of life.   A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work! Are you XX about XX and XX?  We are looking for an XX and XX for our branch to XX! ## A Day in the Life Monitor service level agreement performance to ensure that Long View is meeting or exceeding our agreements, while constantly striving for excellence Act as a managed services subject matter expert and primary Long View contact for the assigned clients to provide status updates, support escalations and communicate concerns or general service-related information Maintain a strong relationship with the assigned Manager, Client Success and the sales team within the branch Interact with employees at the client site as well as with service desk team members and project teams to help resolve issues or to introduce improvements Own and enforce the accuracy of the subscribed services within the managed assets list Safeguard the client infrastructure and data by understanding and complying with client access guidelines and process Understand clients’ backup and recovery requirements and communicate them to operations Own the change request coordination and facilitation by reviewing risk, business outcome and schedule the timing of Request For Changes (RFCs), and manage the client approval process Safeguard the clean state of operational documentation and uploa