City Wide Facility Solutions
Facilities
SiteManager
“Site Manager at City Wide Facility Solutions. Skills: Client retention, Operational oversight, Quality assurance, Team leadership. Serve as primary client representative. Maintain client relationships”
What You'll Achieve.
Ensure services exceed client expectations; Resolve accounts at risk of cancellation; Obtain client satisfaction ratings; Verify completion and quality within 24 hours
Industry & Context.
Address client concerns; Resolve accounts; Address service deficiencies
Frequent travel, Professional attire required, Valid driver's license, Reliable transportation
What They're Looking For.
Must Have
Minimum 1 year customer service, Minimum 1 year management experience, Valid driver's license, Reliable transportation
Nice to Have
Bachelor's Degree in Business Administration, Experience in janitorial services, Experience in facility services, Experience in property management, Experience in service operations, Account management experience, Client retention experience, Experience managing contractors, Experience managing field-based teams
What You'll Do.
Serve as primary client representative
Maintain client relationships
Conduct regular client visits
Conduct quality inspections
Ensure contractual obligations fulfilled
Ensure services exceed expectations
Respond to client calls
Respond to client emails
Address client concerns
Address client complaints
Address service deficiencies
Implement client retention strategies
Resolve accounts at risk
Build relationships with decision-makers
Build relationships with key contacts
Promote additional services
Promote special projects
Promote supply programs
Perform routine quality control inspections
Document findings in CRM
Obtain client satisfaction ratings
Verify completion of extra work
Verify quality of extra work
Verify completion of floor care projects
Verify quality of floor care projects
Verify completion of special services
Verify quality of special services
Maintain Building Information Sheets
Maintain route sheets
Maintain operational documentation
Ensure SDS sheets are current
Monitor equipment inventories
Monitor preventive maintenance schedules
Ensure proper staffing levels
Interview Independent Contractors
Onboard Independent Contractors
Evaluate Independent Contractors
Replace Independent Contractors
Coordinate daily operations
Manage service schedules
Manage non-routine work
Manage special projects
Verify payroll approvals
Verify employee hours
Verify punch corrections
Verify timesheet accuracy
Plan coverage for vacations
Plan coverage for absences
Submit event billing documentation
Process extra charge tickets
Ensure timely billing
Monitor account changes
Maintain awareness of collection issues
Support implementation of payment arrangements
Support implementation of service adjustments
Complete required reports
Complete monthly operational documentation
Provide leadership to Night Managers
Provide coaching to Night Managers
Provide performance feedback to Night Managers
Provide leadership to staff
Provide coaching to staff
Provide performance feedback to staff
Communicate company goals
Communicate expectations
Communicate service standards
Participate in operations meetings
Participate in monthly performance reviews
Provide daily operational updates
Collaborate with Sales Executives
Identify potential business opportunities
How You'll Work.
Team & Collaboration
Coordinate daily operations; Collaborate with Sales Executives; Participate in operations meetings; Participate in performance reviews
Communication Scope
Client communication; Daily updates
Process & Methodology
Service schedules, Special projects
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