Amazon.com Services LLC

Fulfillment Operations Management, Fulfillment Center, fulfillment ops

SiteLeader,SSD

$135–183k Sturtevant, Wisconsin, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Site Leader, SSD at Amazon.com Services LLC. Skills: Operations management, People development. Drive creation of quality initiatives. Drive creation of process change initiatives”

What You'll Achieve.

Meet operational objectives; Exceed operational objectives; Meet performance objectives; Exceed performance objectives

Industry & Context.

Fulfillment Operations Management, Fulfillment Center, fulfillment ops
Problems you'll solve

Root cause analysis

Eligibility Requirements

Lift and move totes, Regular bending, Regular lifting, Regular stretching, Regular reaching, Walking in FC, Walking around area, Continual standing, Continual walking, Work in construction environments, Work in distribution environments, Access all areas of building, Ascending ladders, Descending ladders, Ascending stairs, Descending stairs, Ascending gangways, Descending gangways

What They're Looking For.

Must Have

5+ years direct management experience, 3+ years performance metrics experience, 3+ years process improvement experience, 3+ years lean techniques experience, Experience with staffing lifecycle

Nice to Have

2+ years equivalent experience, Bachelor's in Engineering, Bachelor's in Operations, Bachelor's in Business Administration, Experience with contingent workforce, Experience in fast paced environments, Managing workload during stress

What You'll Do.

Drive creation of quality initiatives

Drive creation of process change initiatives

Drive creation of Lean initiatives

Ensure functional area meets business plan

Ensure FC meets business plan

Manage Inbound operations safety

Manage Inbound operations quality

Manage Inbound operations performance

Manage Inbound operations customer experience

Manage Outbound operations safety

Manage Outbound operations quality

Manage Outbound operations performance

Manage Outbound operations customer experience

Set requirements for Operations Managers

Clarify expectations for Operations Managers

Measure performance of Ops Managers

Provide feedback to Ops Managers

Hold Ops Managers accountable

Leverage Operations Managers

Nurture ideas from Managers

Create improvement plans

Share best practices across departments

Share best practices across shifts

Share best practices among network

Work closely with Finance

Work closely with Facilities

Work closely with Safety

Work closely with Sr. Operations Managers

Build support for projects

Secure resources for projects

Provide support for staff initiatives

Provide resources for staff initiatives

How You'll Work.

Team & Collaboration

Cross-functional teams; Support staff collaboration

Full Job Description

Our Site Leaders are responsible for all budgetary, people development and operations objectives. The Site Leader is responsible for all aspects of operation or functions at the site.. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center. Key job responsibilities • Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan. • Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations. • Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments. • Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area. • Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network. • Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives. Additional Job Elements: • Lift and move totes up to 49 pounds each • Regular bending, lifting, stretching and reaching both below the waist and above the head • Walking in the FC and around area with great frequency; facilities are over a quarter mile in length • Continual standing and/or walking an average of 5 miles daily • Ability to work in construction /distribution environments that may be noisy, unlit, unheated,

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