Amazon.com Services LLC
Fulfillment Operations Management, Fulfillment Center, fulfillment ops
SiteLeader,SSD
Neural analysis suggests this role is
optimal for Manager candidates.
“Site Leader, SSD at Amazon.com Services LLC. Skills: Operations management, People development. Drive creation of quality initiatives. Drive creation of process change initiatives”
What You'll Achieve.
Meet operational objectives; Exceed operational objectives; Meet performance objectives; Exceed performance objectives
Industry & Context.
Root cause analysis
Lift and move totes, Regular bending, Regular lifting, Regular stretching, Regular reaching, Walking in FC, Walking around area, Continual standing, Continual walking, Work in construction environments, Work in distribution environments, Access all areas of building, Ascending ladders, Descending ladders, Ascending stairs, Descending stairs, Ascending gangways, Descending gangways
What They're Looking For.
Must Have
5+ years direct management experience, 3+ years performance metrics experience, 3+ years process improvement experience, 3+ years lean techniques experience, Experience with staffing lifecycle
Nice to Have
2+ years equivalent experience, Bachelor's in Engineering, Bachelor's in Operations, Bachelor's in Business Administration, Experience with contingent workforce, Experience in fast paced environments, Managing workload during stress
What You'll Do.
Drive creation of quality initiatives
Drive creation of process change initiatives
Drive creation of Lean initiatives
Ensure functional area meets business plan
Ensure FC meets business plan
Manage Inbound operations safety
Manage Inbound operations quality
Manage Inbound operations performance
Manage Inbound operations customer experience
Manage Outbound operations safety
Manage Outbound operations quality
Manage Outbound operations performance
Manage Outbound operations customer experience
Set requirements for Operations Managers
Clarify expectations for Operations Managers
Measure performance of Ops Managers
Provide feedback to Ops Managers
Hold Ops Managers accountable
Leverage Operations Managers
Nurture ideas from Managers
Create improvement plans
Share best practices across departments
Share best practices across shifts
Share best practices among network
Work closely with Finance
Work closely with Facilities
Work closely with Safety
Work closely with Sr. Operations Managers
Build support for projects
Secure resources for projects
Provide support for staff initiatives
Provide resources for staff initiatives
How You'll Work.
Team & Collaboration
Cross-functional teams; Support staff collaboration
Full Job Description
Our Site Leaders are responsible for all budgetary, people development and operations objectives. The Site Leader is responsible for all aspects of operation or functions at the site.. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center. Key job responsibilities • Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan. • Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations. • Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments. • Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area. • Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network. • Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives. Additional Job Elements: • Lift and move totes up to 49 pounds each • Regular bending, lifting, stretching and reaching both below the waist and above the head • Walking in the FC and around area with great frequency; facilities are over a quarter mile in length • Continual standing and/or walking an average of 5 miles daily • Ability to work in construction /distribution environments that may be noisy, unlit, unheated,
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