Amazon.com Services LLC

Fulfillment Operations Management, Fulfillment Center, fulfillment ops

SiteLeader

$150–202k Concord, North Carolina, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Site Leader at Amazon.com Services LLC. Skills: Operations management, People management, Process management, Continuous improvement. Owns and delivers the operational budget. Responsible for strategic level/long-term planning”

What You'll Achieve.

Meet or exceed customer expectations; Achieve operational excellence; Drive employee engagement; Build leadership bench strength; Meet and exceed business goals

Industry & Context.

Fulfillment Operations Management, Fulfillment Center, fulfillment ops
Eligibility Requirements

Variable noise levels, Variable lighting conditions, Variable temperature variation

What They're Looking For.

Must Have

7+ years of Global Supply Chain, Manufacturing, Production/Procurement, Distribution, Logistics or related environment/operations experience, 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment, Prior experience with performance metrics, Prior experience with process improvement, Prior experience with Lean techniques, Prior experience with the full staffing lifecycle, Lift and move totes up to 49 pounds, Regular bending, lifting, stretching and reaching, Able to stand/walk for up to 10-12 hours, Able to access all areas of building

Nice to Have

Ability to handle changing priorities, Use good judgment in stressful situations, Interest in long-term career development, Experience with a contingent workforce, MBA preferred

What You'll Do.

Owns and delivers the operational budget

Responsible for strategic level/long-term planning

Drives continuous improvement projects

Works on strategic projects

Networks with other leaders

Establishes objectives and metrics

Sets clear goals and expectations

Holds leaders accountable

Mentors and develops leaders and staff

Participates in recruiting

Works closely with support staff

How You'll Work.

Team & Collaboration

Cross-functional teams; Support staff collaboration

Full Job Description

Our Site Leader play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazon’s success which is built on a foundation of customer obsession, and innovation. This position is a multi-faceted role requiring the ability to balance strategy and execution. The Site Leader is responsible for all aspects of the operations of a functional area for one of our Fulfillment Centers including, people management and development, process, and meeting or exceeding the expectations and promise made to our customers. You will lead a dynamic team of Operations and Area Managers to achieve operational excellence through coaching and mentoring the team; driving employee engagement, and building leadership bench strength within the Fulfillment Center. As a senior leader you will oversee upwards of 1,000+ salaried and hourly employees, in a fast-paced, complex operations facility up to a million square feet. Our Site Leader serve as the face of the organization to potentially thousands of employees and the community where the center is located. This position offers unlimited career potential as we continue to grow our global footprint. Strategic Responsibilities & Deliverables: - Owns and delivers the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations - Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning - Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. Effectively leverages the Operations and Area Managers to solicit ideas and understand problems and challenges in the building. - Networks with other leaders across the network to solicit and share process improvements and drive

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