DuPont
SiteITSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Site IT Specialist at DuPont. Skills: IT service delivery, Infrastructure management, End-user support. Own IT operations. Lead site IT operations”
Industry & Context.
Problem-solving; Analytical; Troubleshooting; Root-cause analysis
After-hours support, On-call support
What They're Looking For.
Must Have
Bachelor's degree in IT, 5+ years enterprise IT experience, Hands-on infrastructure background, Hands-on networks background, Hands-on end-user environments background, Experience owning IT delivery, Confidence working with senior stakeholders, Confidence working with third-party providers, Solid understanding of ITIL, Solid understanding of service management frameworks, Ability to work independently, English communication skills
Nice to Have
ITIL certification advantageous, PMP certification advantageous, Similar certification advantageous
What You'll Do.
Lead site IT operations
Provide onsite end-user support
Support end-user computing services
Provide LAN/WAN network support
Coordinate with IT teams
Ensure IT infrastructure availability
Ensure IT infrastructure resilience
Ensure IT infrastructure performance
Lead incident escalation
Lead service restoration
Drive problem management
Drive root-cause analysis
Drive preventive actions
Ensure IT services comply
Ensure IT solutions comply
Maintain IT asset inventories
Maintain system documentation
Maintain service records
Support IT project transitions
Coordinate service readiness
Coordinate operational acceptance
Balance operational demands
Plan long-term service stability
Plan continuous improvement
Identify site-specific risks
Escalate site-specific risks
Provide feedback to Corporate IT
Provide feedback to service providers
Provide after-hours support
Provide on-call support
Build working relationships
Manage local IT vendors
Monitor vendor performance
Escalate vendor issues
Improve vendor services
Identify service improvement opportunities
Gather business requirements
Support prioritization
Support funding approvals
Prepare business cases
Collect end-user feedback
Translate insights into initiatives
Coordinate disaster recovery planning
Coordinate recovery testing
Administer IT procurement
Administer vendor invoices
Administer cost controls
Promote cost discipline
Promote operational efficiency
How You'll Work.
Team & Collaboration
Site leadership engagement; Business stakeholder engagement; Corporate IT teams engagement; Service provider engagement; Cross-functional teams
Communication Scope
Clear communication; Proactive communication; Written communication; Verbal communication
Process & Methodology
Project transitions
Full Job Description
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world’s most talented people are choosing to work at DuPont. [Why Join Us | DuPont Careers](https://careers.dupont.com/us/en/whyjoinus) We are hiring a **Site IT Specialist** to take full ownership of IT service delivery for our Malaysia, Thailand and Indonesia sites. This position will be based in Kuala Lumpur, Malaysia. This is a **hands‑on leadership role** for an experienced IT professional who enjoys combining technical expertise with stakeholder engagement, vendor management, and continuous service improvement in a multinational environment. You will be the **trusted IT partner to the business** , ensuring system reliability, security, and alignment with global IT strategy. **Job Responsibilities** **IT Operations & Service Delivery** * Own and lead site IT operations, serving as the single point of accountability for IT service delivery, stability, and compliance. * Provide hands‑on, onsite end‑user support, including user laptop support (PC setup, configuration, troubleshooting, and break/fix), beyond remote or online assistance. * Support end‑user computing services, including onboarding, device imaging, configuration, patching, lifecycle management, and refresh, in line with corporate standards. * Provide LAN/WAN network support, including basic network troubleshooting and coordination with regional/global teams for resolution. * Coordinate with regional and global IT teams to resolve incidents, service requests, changes, and problems in line with ITIL practices. * Ensure high availability, resilience, and performance of site IT infrastructure, including networks, servers, storage, SD‑WAN
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