Highbar Physical Therapy
Physical Therapy
SiteCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Site Coordinator at Highbar Physical Therapy. Train and onboard administrative staff. Oversee day-to-day activities and authorizations”
What You'll Achieve.
Deliver life-changing outcomes for patients; Ensure adequate administrative support; Promote clinic efficiency and effectiveness; Ensure excellent customer experience; Minimize collection agency potential
Industry & Context.
What They're Looking For.
Must Have
Two to three years of related experience and/or training
Nice to Have
Associate degree in healthcare administration or a related field of study
What You'll Do.
Train and onboard administrative staff
Oversee day-to-day activities and authorizations
Communicate closely with Clinic Director
Ensure adequate administrative support
Promote clinic efficiency and effectiveness
Responsible for clinic's daily service excellence
Monitor key performance metrics
Oversee authorizations within clinic or region
Answer multiple line telephone system
Collect co-payments from patients
Run daily co-pay collection reports
Manage patient appointments and cancellations
Document patient visits
Interface with insurance companies
Negotiate payment terms with customers
Monitor patient accounts
Complete weekly reporting and dashboard items
How You'll Work.
Team & Collaboration
Works in a collaborative team structure; Communicate closely with the Clinic Director
Full Job Description
## Description Highbar Physical Therapy is Hiring! Help us revolutionize the Physical Therapy industry! Highbar is a leading outpatient physical therapy practice experiencing significant growth with locations across New England. We’ve evolved our name to reflect the standard of care we’ve always provided and demonstrate how we are different. We bring together the science of musculoskeletal health with the art of individualized care, consistently delivering life-changing outcomes for our patients. Join us as a Site Coordinator! The Site Coordinator enjoys working in a collaborative team structure and thrives wearing multiple hats. This position will provide administrative training, oversee the day to day activities and authorizations within their clinic or region, and communicate closely with the Clinic Director. Please note - this is a full time, immediate need. ## What You'll Do Trains and onboards administrative staff (PCCs); trains Exercise Specialists on the administrative components of their role. Under the direction of the Practice Manager assists in coordinating and scheduling PCCs and Exercise Specialists to ensure adequate administrative support. Participates in making and implementing recommendations to promote clinic efficiency and effectiveness. Responsible for the clinic's daily service excellence, including facility maintenance, IT issues, and excellent customer experience. Monitors key performance metrics: cancellations, no-shows, visits, customer service, authorization metrics. Oversees authorizations within the clinic or region. Answers multiple line telephone system, obtaining demographic and insurance information from new patients being scheduled for an initial evaluation. Collects co-payments from patients, clearly documenting transaction on a written receipt. Runs daily co-pay collection reports to ensure collection accuracy. Responsible for patient appointments, cancellations and reviewing therapist schedules to effectively fill openings
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