Cortica
healthcare
SiteCareCoordinator
“Site Care Coordinator at Cortica. Skills: scheduling optimization, client services, communication, collaboration. optimizing client and provider scheduling. enhance service delivery and operational efficiency”
What You'll Achieve.
optimizing client and provider scheduling; enhance service delivery and operational efficiency; maintain a cohesive site culture; uphold the highest standards of care; guide families through their journey; ensures seamless coordination of care; managing cancellations, rescheduling; implementing optimal scheduling practices; providers are utilized to their full capacity; aligning with the clients' needs; promoting a holistic approach to care; ensure consistent service delivery; optimizing both client satisfaction and resource utilization; address and resolve client scheduling concerns efficiently and professionally; ensure timely case assignment and management; maintain high standards of service; ensure clarity and responsiveness; facilitating a supportive work environment; enhance scheduling efficiency and streamline operations; assess scheduling success; make data-driven decisions to optimize scheduling practices; ensure efficient and effective scheduling; ensure scheduling consistency and accuracy
Industry & Context.
problem-solving skills; address and resolve client scheduling concerns efficiently and professionally; Escalate scheduling challenges in a timely manner
on-site presence required
What They're Looking For.
Must Have
4+ years’ scheduling experience in ABA services or related field, 2+ years in client services related role
What You'll Do.
optimizing client and provider scheduling
enhance service delivery and operational efficiency
maintain a cohesive site culture
uphold the highest standards of care
guide families through their journey
facilitating communication between families and various teams
ensures seamless coordination of care
managing cancellations
implementing optimal scheduling practices
Guide patients through care pathways efficiently
monitoring their progress
proactively identifying and addressing care delays and barriers
streamlining communication
Keep families informed about wait times for services
Create scheduling plans that adhere to best practices
ensuring providers are utilized to their full capacity
aligning with the clients' needs
integrate strategies into broader care plans
promoting a holistic approach to care
Provide scheduling support for contract scheduling processes
assist with scheduling activities for Value-Based Care (VBC) clients
handle client cancellations and provider call-outs
promptly arranging alternate coverage or rescheduling
ensure consistent service delivery
Manage requests for Paid Time Off (PTO) from providers
forecasting potential schedule gaps
proactively planning to fill these gaps
Manage the waitlist to promptly place clients into available slots
optimizing both client satisfaction and resource utilization
address and resolve client scheduling concerns efficiently and professionally
ensure timely case assignment and management
Address client inquiries and requests promptly
Record all interactions comprehensively in Salesforce
communicate through various channels such as phone
Keep providers well-informed of any changes to their schedules
swiftly address their inquiries or concerns
Escalate scheduling challenges in a timely manner
Utilize scheduling tools such as Axon
Monitor key performance indicators (KPIs)
assess scheduling success
make data-driven decisions to optimize scheduling practices
Follow established scheduling protocols and best practices
ensure efficient and effective scheduling
Assist in the development and maintenance of new Standard Operating Procedures (SOPs)
ensure scheduling consistency and accuracy
How You'll Work.
Team & Collaboration
collaborate closely with site leadership—including clinical, operational, and shared services; collaborate closely with on-site leadership team; Collaborate closely with clinical leadership; Keep providers well-informed of any changes to their schedules and swiftly address their inquiries or concerns
Communication Scope
Facilitating communication between families and various teams; communicate through various channels such as phone, email, and SMS
Applying for this Site Care Coordinator role?
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