Ecolab
High Tech
SiteAccountManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Site Account Manager at Ecolab. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, account management, site management, operations coordination, service management, client-facing environments, people and stakeholder management skills, English and French fluency. Act as the main point of contact for a dedicated customer site. Lead and coordinate regular client meetings, operational reviews, and ”
What You'll Achieve.
Ensure high levels of customer satisfaction, trust, and long-term relationship stability; Ensure alignment with contractual commitments, safety standards, and operational KPIs; Contribute to contract renewals and long‑term account stability
Industry & Context.
resolving issues proactively; Identify opportunities to improve processes, communication flows, and service efficiency
Availability to be regularly present onsite, Preferably based near Mons area or willing to relocate/commute
What They're Looking For.
Must Have
Experience in account management, site management, operations coordination, or service management roles, Proven exposure to client-facing environments, ideally in industrial, high-tech, or site-based operations, people and stakeholder management skills, Fluency in English and French, Availability to be regularly present onsite
Nice to Have
Background in water treatment, industrial services, or technical environments is a plus, Commercial awareness is a plus, but not the core of the role, Preferably based near Mons area or willing to relocate/commute
What You'll Do.
Act as the main point of contact for a dedicated customer site
Lead and coordinate regular client meetings
and planning sessions
Ensure high levels of customer satisfaction
and long-term relationship stability
Manage day‑to‑day communication with the client
anticipating needs and resolving issues proactively
Coordinate and support onsite service teams (technicians
internal stakeholders)
Ensure effective planning
and prioritisation of activities at site level
Lead internal coordination between service
and support functions
and collaboration across all parties involved
Own site-level planning
and performance monitoring
Ensure alignment with contractual commitments
Identify opportunities to improve processes
and service efficiency
Identify upselling or cross‑selling opportunities in close collaboration with sales
Support commercial initiatives when relevant
but without primary sales targets
Contribute to contract renewals and long‑term account stability
How You'll Work.
Team & Collaboration
cross-functional coordination; vendor/stakeholder management; Coordinate and support onsite service teams (technicians, operators, internal stakeholders); Lead internal coordination between service, technical, and support functions; Drive engagement, communication, and collaboration across all parties involved; Identify upselling or cross‑selling opportunities in close collaboration with sales
Communication Scope
excellent communication and coordination skills; Comfortable leading meetings, aligning stakeholders, and managing expectations; Manage day‑to‑day communication with the client; Drive engagement, communication, and collaboration across all parties involved
Process & Methodology
process management, resource planning, site-level planning, execution follow‑up, performance monitoring
Full Job Description
As a **Site Account Manager** , you will be **dedicated to a single Global High-Tech customer site** , acting as the primary interface between the client and Ecolab/Nalco Water operations. With options to do more in the future (different sites in a 24 months scope / within a 45 min drive area) ### **Key Responsibilities** **Client & Site Management** * Act as the **main point of contact** for a dedicated customer site. * Lead and coordinate **regular client meetings** , operational reviews, and planning sessions. * Ensure high levels of **customer satisfaction** , trust, and long-term relationship stability. * Manage day‑to‑day communication with the client, anticipating needs and resolving issues proactively. **People & Operations Management** * Coordinate and support **onsite service teams** (technicians, operators, internal stakeholders). * Ensure effective **planning, scheduling, and prioritisation of activities** at site level. * Lead internal coordination between service, technical, and support functions. * Drive strong engagement, communication, and collaboration across all parties involved. **Planning, Coordination & Continuous Improvement** * Own site-level planning, execution follow‑up, and performance monitoring. * Ensure alignment with contractual commitments, safety standards, and operational KPIs. * Identify opportunities to improve processes, communication flows, and service efficiency. **Commercial Support (Secondary)** * Identify **upselling or cross‑selling opportunities** in close collaboration with sales. * Support commercial initiatives **when relevant** , but without primary sales targets. * Contribute to contract renewals and long‑term account stability. ### **Who You Are** * A **strong relationship manager** with excellent communication and coordination skills. * Comfortable **leading meetings** , aligning stakeholders, and managing expectations. * Service‑oriented, reliable, and focused on long‑term partnerships. * Structured, organised, and
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