Motorola Solutions
Communications
SilvusInternationalFieldServiceRepresentative
“Silvus International Field Service Representative at Motorola Solutions. Skills: Advanced wireless communication systems, MANET radios, Mesh networking systems, Technical support. Act as a technical subject matter expert. Advise customers on advanced wireless communication systems”
What You'll Achieve.
Deliver customized solutions; Provide vital communications; Customer success; Resolve complex field issues; Influence product roadmaps; Improve internal support processes; Improve deployment success processes
Industry & Context.
Independent judgment and discretion; Diagnosis and resolution of complex field issues; Advanced problem-solving skills; Identify, analyze, and resolve field failures; Identify, analyze, and resolve performance issues
Travel up to 75% of the time, Work on-site at the customer's location, Occasional exposure to heat, cold, and allergens, Lift up to 50 lbs. of equipment, Willingness to travel to potential conflict areas
What They're Looking For.
Must Have
Completion of secondary education, Minimum 1-3 years’ experience supporting communications, radios, or data networks in a DoD, Military, or Law Enforcement environment, Minimum 1-3 years of experience as an FSR or equivalent in a customer-facing technical role, Knowledge of TCP/IP protocols, Knowledge of network architecture, Knowledge of radio frequency systems, Ability to work independently with minimal supervision, Ability to manage multiple customer engagements simultaneously, Exceptional written communication skills, Exceptional verbal communication skills, Basic proficiency in English (reading and writing), Excellent organizational skills, Attention to detail, Must be based in Singapore, Willingness to travel to potential conflict areas in support of radios, Successful clearance of a background check
Nice to Have
Degree in a technical field, Experience with radio frequency test equipment, Spectrum analyzers, Signal generators, Minimum of 3 years of support with DoD tactical communications, Minimum of 3 years of support with radios, Minimum of 3 years of support with mesh networking, Familiarity with Linux environments, Familiarity with scripting, Familiarity with C/C++ programming, Previous military experience in a communications or technical role
What You'll Do.
Act as a technical subject matter expert
Advise customers on advanced wireless communication systems
Assess customer needs
Deliver customized solutions
Design technical demonstrations
Deliver system evolutions
Modify configurations
Conduct on-site technical support
Conduct remote technical support
Lead product demonstrations
Identify integration opportunities
Identify performance improvements
Diagnose complex field issues
Resolve complex field issues
Provide technical training
Tailor training materials
Tailor delivery methods
Identify field failures
Analyze field failures
Resolve field failures
Identify performance issues
Analyze performance issues
Resolve performance issues
Lead customer engagement
Influence technical decision-making
Document field observations
Prepare recommendations
Contribute to internal best practices
Improve customer support processes
Improve deployment success processes
How You'll Work.
Team & Collaboration
Collaborate with Engineering; Collaborate with Product Management; Collaborate with Sales teams; Collaborate with internal stakeholders
Communication Scope
Exceptional written communication skills; Exceptional verbal communication skills; Basic proficiency in English (reading and writing)
Applying for this Silvus International Field Service Representative role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Motorola Solutions?
Real rants from real employees. Read before you apply.