Amazon.com Services LLC
Human Resources, pxt
SignLanguageSubjectMatterExpert,CustomerExperience,PXTDisability&LeaveService
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Sign Language Subject Matter Expert, Customer Experience, PXT Disability & Leave Service at Amazon.com Services LLC. Skills: ASL expertise, Customer experience, Language access. Serve as ASL language expert. Provide guidance on ASL grammar”
What You'll Achieve.
Contribute to pilot QA; Review education materials; Update education materials; Ensure materials in use; Document process gaps; Submit improvement recommendations
Industry & Context.
Identify process gaps; Develop process improvements
What They're Looking For.
Must Have
Knowledge of Microsoft Office, Experience dealing with ambiguity, Prioritizing needs, Delivering measurable results, Native ASL user, Deep roots in Deaf Community, Command of ASL grammar, Command of ASL linguistics, Command of ASL language structure, Evaluate ASL production, Deliver structured feedback, 4+ years ASL instruction, 4+ years ASL interpreting, 4+ years ASL language assessment, 4+ years ASL interpreter mentoring, 4+ years Deaf education, English communication skills, ASL communication skills
Nice to Have
Certified interpreter, Experience evaluating interpreter performance, Experience developing ASL assessment rubrics, Experience developing ASL quality frameworks, Experience developing ASL language evaluation criteria, Background in accessibility, Background in language access, Background in DHH-focused services, Experience providing structured coaching, Experience providing ASL interpreter mentoring, Experience providing ASL signer feedback, Familiarity with AI tools, Familiarity with language technology, Comfortable learning new systems, Experience running pilot programs, Experience running beta testing, Experience collecting user feedback, Experience collaborating cross-functionally, Implement quality improvements
What You'll Do.
Serve as ASL language expert
Provide guidance on ASL grammar
Provide guidance on ASL linguistics
Provide guidance on sign production
Assess interpretations
Evaluate interpretations
Function as lead QA resource
Support pilot programs
Coordinate pilot sites
Engage pilot stakeholders
Provide pilot operational support
Lead education efforts
Lead adoption efforts
Develop training materials
Deliver onboarding sessions
Identify process gaps
Develop process improvements
Advocate for process improvements
Bring community perspective
Utilize Amazon internal systems
Support pilot operations
Review quality findings
Join sprint check-ins
Provide guidance to assessors
Lead site education sessions
Prepare teams for adoption
Support pilot expansions
Support network launches
Bridge language access expertise
Bridge operational execution
How You'll Work.
Team & Collaboration
Product team; Engineering team; Service delivery; Pilot site stakeholders; Cross-functional stakeholders; Interpreting professionals; DHH community
Communication Scope
English; ASL
Process & Methodology
Agile environment
Full Job Description
Amazon is seeking an American Sign Language (ASL) Subject Matter Expert (SME), Customer Experience to support the launch and ongoing development of sign language tools. This role is central to ensuring the tool meets the real-world needs of the Deaf and Hard of Hearing (DHH) community — serving as the voice of the customer, the standard-bearer for ASL quality, and a key driver of education and adoption across pilot sites. This is a unique opportunity for a fluent, community-connected ASL professional to shape language access at scale. What Success Looks Like (First 90 Days) - Actively contributing to pilot Quality Assurance (QA) with structured feedback on ASL accuracy and sign production - Education and adoption materials are reviewed, updated, and in use at pilot sites - Process gaps are documented with initial improvement recommendations submitted - Strong working relationships established with product, engineering, service delivery, and pilot site stakeholders Key job responsibilities - Serve as the primary ASL language expert on the product team, providing guidance on ASL grammar, linguistics, and sign production standards - Assess and evaluate interpretations, functioning as the lead QA resource for ASL accuracy and naturalness - Support the execution of first-party (1P) and third-party (3P) pilot programs, including site coordination, stakeholder engagement, and day-to-day operational support - Lead education and adoption efforts for the tool, develop training materials and deliver onboarding sessions for pilot participants - Identify gaps in processes and workflows; develop and advocate for improvements based on user feedback and observed outcomes - Serve as a liaison between the DHH community, interpreting professionals, and the product/engineering team - Bring a strong community perspective to product decisions, ensuring the tool reflects the lived experience of DHH users - Learn and utilize AI tools, Amazon internal systems, and other platforms as needed
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