Amazon.com Services LLC
Human Resources, pxt
SignLanguageSubjectMatterExpert,CustomerExperience,PXTDisability&LeaveService
“Sign Language Subject Matter Expert, Customer Experience, PXT Disability & Leave Service at Amazon.com Services LLC. Skills: ASL expertise, Customer experience, Language access. Serve as ASL language expert. Provide guidance on ASL grammar”
What You'll Achieve.
Contribute to pilot QA; Review education materials; Update education materials; Ensure materials in use; Document process gaps; Submit improvement recommendations
Industry & Context.
Identify process gaps; Develop process improvements
What They're Looking For.
Must Have
Knowledge of Microsoft Office, Experience dealing with ambiguity, Prioritizing needs, Delivering measurable results, Native ASL user, Deep roots in Deaf Community, Command of ASL grammar, Command of ASL linguistics, Command of ASL language structure, Evaluate ASL production, Deliver structured feedback, 4+ years ASL instruction, 4+ years ASL interpreting, 4+ years ASL language assessment, 4+ years ASL interpreter mentoring, 4+ years Deaf education, English communication skills, ASL communication skills
Nice to Have
Certified interpreter, Experience evaluating interpreter performance, Experience developing ASL assessment rubrics, Experience developing ASL quality frameworks, Experience developing ASL language evaluation criteria, Background in accessibility, Background in language access, Background in DHH-focused services, Experience providing structured coaching, Experience providing ASL interpreter mentoring, Experience providing ASL signer feedback, Familiarity with AI tools, Familiarity with language technology, Comfortable learning new systems, Experience running pilot programs, Experience running beta testing, Experience collecting user feedback, Experience collaborating cross-functionally, Implement quality improvements
What You'll Do.
Serve as ASL language expert
Provide guidance on ASL grammar
Provide guidance on ASL linguistics
Provide guidance on sign production
Assess interpretations
Evaluate interpretations
Function as lead QA resource
Support pilot programs
Coordinate pilot sites
Engage pilot stakeholders
Provide pilot operational support
Lead education efforts
Lead adoption efforts
Develop training materials
Deliver onboarding sessions
Identify process gaps
Develop process improvements
Advocate for process improvements
Bring community perspective
Utilize Amazon internal systems
Support pilot operations
Review quality findings
Join sprint check-ins
Provide guidance to assessors
Lead site education sessions
Prepare teams for adoption
Support pilot expansions
Support network launches
Bridge language access expertise
Bridge operational execution
How You'll Work.
Team & Collaboration
Product team; Engineering team; Service delivery; Pilot site stakeholders; Cross-functional stakeholders; Interpreting professionals; DHH community
Communication Scope
English; ASL
Process & Methodology
Agile environment
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