Salesforce
Technology
SICProgramTransformationLead
Neural analysis suggests this role is
optimal for Lead candidates.
“SIC Program Transformation Lead at Salesforce. Skills: AI capabilities, Program operations, Process automation. Learn, evaluate, pilot AI capabilities. Identify opportunities to embed AI”
Industry & Context.
Analytical skills; Problem-solving skills; Data-driven decisions
What They're Looking For.
Must Have
Bachelor's degree or equivalent experience, 5+ years program management, 5+ years operations, Work effectively with cross-functional teams, Manage projects with multiple collaborators, Analytical and problem-solving skills, Use data to inform decisions, Engage with executive leadership, Navigate ambiguity, Drive projects to completion, Work in dynamic and fast-paced environment, Commitment to learning AI tools
Nice to Have
Salesforce products experience, SaaS experience, B2B technology experience
What You'll Do.
pilot AI capabilities
Identify opportunities to embed AI
Co-develop pilot programs
Test AI-driven solutions
Develop AI learning resources
Monitor AI pilot outcomes
Provide actionable insights
Enhance customer experiences
Improve SIC customer engagements
Design global processes
Implement global operations
Implement global technology
Coordinate with internal teams
Ensure operational efficiency
Drive innovation in operational tools
Develop consistent SIC internal processes
Develop consistent customer experiences
Design Slack workflows
Design Slackbot skills
Streamline SIC operations
Automate routine processes
Enhance team collaboration
Oversee global metrics
Oversee customer satisfaction scores
Oversee process efficacy
Promote self-service capabilities
Contribute to creation of global communication assets
Contribute to field marketing materials
Contribute to enablement materials
Create clear knowledge assets
Create structured knowledge assets
Create scalable knowledge assets
How You'll Work.
Team & Collaboration
Cross-functional teams; Global SIC leadership; Product leadership; IT leaders; Executive management; Sales leadership; Internal teams
Communication Scope
Executive communication; Interpersonal skills; Global communication
Process & Methodology
Program management, Project management
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Sales Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. ## Role Overview The Lead, Tech Transformation for the global Salesforce Innovation Center will sit on the SIC Global Programs & Operations team and play a crucial role in supporting the Global SIC program at large through advancing its technology and processes. This position involves development and enablement of leading-edge AI and automation tools to increase the productivity of SIC teams, and the sellers they partner with to bring customer meetings to life. The ideal candidate will have hands-on experience collaborating across functions, contributing to the development and enablement of global programs and initiatives, and ensuring
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