TransWest Mobility
Transportation/Trucking/Railroad
ShuttleTransportationDispatcher
“Shuttle Transportation Dispatcher at TransWest Mobility. Skills: dispatching, problem-solving, communication. Monitor vehicles and routes on our dispatch monitors and quickly react to changes and issues.. Ensure dispatch programs (TripShot, Samsara, other) are accurate including vehicle, driver and route assignments.”
What You'll Achieve.
ensure operations are kept on track to meet our service requirements; measure our success
Industry & Context.
problem-solving and troubleshooting skills
What They're Looking For.
Must Have
Must be at least 21 years of age, Previous dispatch experience required, Detail-oriented w problem-solving and troubleshooting skills, Prioritization while multi-tasking under pressure and within short time constraints, Exceptional written and verbal communication skills, as well as organizational and interpersonal abilities, Able to work independently and professionally with all levels of the organization.
Nice to Have
Experience with TripShot, Samsara or other dispatching software preferred
What You'll Do.
Monitor vehicles and routes on our dispatch monitors and quickly react to changes and issues.
Ensure dispatch programs (TripShot
other) are accurate including vehicle
driver and route assignments.
Update and/or create new routes as needed.
Monitor Samsara Data pertaining to driver check-ins and check-outs (pre-& post trips)
driver registration and when needed support Fleet Manager on non-reporting units.
Manage WIFI uptime and resetting through online portal.
Proactively communicate to clients as needed via push notifications
emails and phone calls.
Communicate with Managers/Supervisors on delays
driver and vehicle issues
late routes and other information critical to service success.
Monitor client email inboxes and reply to emails as needed.
Assist with lost and found items.
Be the point of contact to answer dispatch phones pertaining to shuttle issues / delays.
Create and monitor on-time performance and recommend route changes to improve service.
Create and pull reports from TripShot and Samsara that help measure our success.
Communicate with clients as needed via email and telephone to address inquiries
and ensure high-quality service.
Other duties as assigned.
How You'll Work.
Team & Collaboration
Able to work independently and professionally with all levels of the organization.
Communication Scope
Exceptional written and verbal communication skills
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