Ferguson
ShowroomCustomerServiceRepresentative
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optimal for Entry candidates.
“Showroom Customer Service Representative at Ferguson. Skills: Customer service, Sales support. Assist customers on showroom floor. Increase knowledge of product offering”
What You'll Achieve.
Contributing directly to the bottom line; Timely quotations; Accurate order processing
What They're Looking For.
Must Have
General digital literacy, Ability to multi-task, Ability to learn quickly
Nice to Have
0-3 years of prior customer service experience, Knowledge of plumbing fixtures, lighting, and appliances
What You'll Do.
Assist customers on showroom floor
Increase knowledge of product offering
Support Outside Sales Associates
Perform administrative functions
Ensure personalized customer service
Process accurate orders
Update customer contracts
Coordinate deliveries with warehouse
How You'll Work.
Team & Collaboration
Work hand-in-hand with Showroom Sales consultants; Support the Showroom Sales team
Communication Scope
Excellent communication for phone/in-person sales
Full Job Description
**Job Description:** Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative. If you have a love of meeting people and providing phenomenal customer service coupled with an interest in contributing directly to the bottom line of a multi-billion-dollar organization, this is the position for you! * **Pay Rate: Starting at $25 per hour and may be higher based on experience.** * **Schedule: Tuesday–Saturday, 8:30 AM–5:00 PM plus overtime as needed.** ## **Responsibilities:** * Assist customers on the showroom floor * Strive to increase knowledge of entire product offering * Support efforts of Outside Sales Associates * Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met. * Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing. * Updating customer contracts, coordinate deliveries with the warehouse, an
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