Delivery Hero
E-Commerce
ShopperOperationsSpecialist
“Shopper Operations Specialist at Delivery Hero. Skills: Operations management, Project execution, Process standardization. Design, standardize, and optimize regional operational processes. Create replicable guides and methodologies”
What You'll Achieve.
Improve Shopper model operational consistency; Accelerate process implementation; Accelerate tool implementation; Accelerate playbook implementation; Scale best practices between countries; Close gap between opportunity identification and execution; Transform regional initiatives into sustainable operational standards
Industry & Context.
Structured thinking; Root cause analysis
What They're Looking For.
Must Have
2 to 4 years of experience in operations management, 2 to 4 years of experience in project administration, 2 to 4 years of experience in retail, 2 to 4 years of experience in quick commerce, Proven experience in leading and executing complex operational projects, Experience in designing and implementing work methodologies, Experience in designing and implementing operational guides, Experience in designing and implementing pilot projects with multiple teams, Advanced proficiency in data analysis tools (SQL), Advanced proficiency in data analysis tools (Business Intelligence), Advanced English level (oral and written)
What You'll Do.
and optimize regional operational processes
Create replicable guides and methodologies
Ensure Shopper model consistency
Lead regional implementation and adoption of new processes
Lead regional implementation and adoption of new tools
Lead regional implementation and adoption of pilot projects
Provide continuous operational support to local teams
Coordinate and align local stakeholders
Coordinate and align regional stakeholders
Translate business needs into concrete solutions
Measure post-implementation impact
Document learnings from each country
Transform local best practices into regional standards
How You'll Work.
Team & Collaboration
Align local stakeholders; Align regional stakeholders
Communication Scope
Translate business needs
Process & Methodology
Project execution, Pilot project implementation
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