Ryder
ShopSupervisor-FleetServices
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Shop Supervisor - Fleet Services at Ryder. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Workflow Management: Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval. Labor Management Provides management, training and development of all personnel assigne”
What You'll Achieve.
accomplish results and ensure business objectives and labor requirements are met; ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business; management of the location performance against metrics to meet and/or exceed assigned objectives; delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction; meet financial objectives; attain or exceed specified financial targets
Industry & Context.
breakdown root cause analysis; implement corrective actions locally; when necessary, communicate issues to Technical Assistance Center; Perform breakdown root cause analysis
DOT Regulated
What They're Looking For.
Must Have
H. S. diploma/GED required, Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required, Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required, Maintenance and Technical experience in a shop environment required, Experience working in a heavy-duty truck repair shop or automotive repair shop is required!
Nice to Have
Associate's degree preferred, Bachelor's degree preferred, Supervisory experience preferred, Experience with a Shop Management System preferred, Microsoft Office intermediate preferred, vehicle diagnostics/repair knowledge (preferred), Microsoft Office intermediate preferred
What You'll Do.
Workflow Management: Responsible for work analysis
planning and scheduling
scheduling and assigning work to technicians
productivity tracking and optimization
shift and shop meetings
and RO review and approval
Labor Management Provides management
training and development of all personnel assigned
Customer Management: Responsible for customer relationship management to include issue resolutions
customer satisfaction and retention
as well as ensuring vehicle uptime
Asset Management: Directs his/her direct reports in maintaining the appearance and maintenance of assigned location
including sustaining 65 standards in all relevant shop areas of responsibility
Quality Management: Responsible for Quality Inspections of PM & repairs
as well as performing In Process Reviews of non-PM work
Financial Management: Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality
safety or customer satisfaction
How You'll Work.
Team & Collaboration
cross-functionally trained in order to be able to back up others within the shop; Work with Service Manager to ensure all technicians are properly trained and qualified; Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs
Communication Scope
communicating with customers; customer communication protocol; customer communication
Full Job Description
_Job Seekers can review the Job Applicant Privacy Policy by clicking[here](http://ryder.com/job-applicant-privacy-policy)._ _**Job Description**_ : _BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE_ At Ryder, our most important competitive advantage is our people. _CULTURE- INTEGRITY- FAMILY_. As an Operations Supervisor, you’ll be part of a fast-paced team, driven to succeed and empowered to develop your operations & managerial career. This is an essential industry and we’ve been in the game since 1933! **Position Summary** The “**Ops Supervisor** ” assists the Ops Manager/Sr. Ops Manager with the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In· Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Ops Supervisor is responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Ops Supervisor will be cross functionally trained in order to be able to back up others within the shop. As with all Ryder shop positions, the Ops Supervisor, or “ _Shift Supervisor_ ”, is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This role may be a developmental position to prepare incumbents for the Ops Manager role because _**we allow you to carve out your own career path and promote from within**_ , based on performance. The continuous, on-the-job experience here at Ryder opens up other opportunities and provides a long-lasting career. This position comes with a competitive salary and yearly bonus. We also offer
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