Ryder
ShopSupervisor-FleetServices
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Shop Supervisor - Fleet Services at Ryder. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. manage the operations and personnel for a shift of a particular location. supervisory duties of employees on a shift”
What You'll Achieve.
ensure business objectives and labor requirements are met; ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business; management of the location performance against metrics to meet and/or exceed assigned objectives; sustaining 65 standards in all relevant shop areas of responsibility; Ensure Employee compliance with Safety and EPA regulations and requirements; ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction; Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives; Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets
Industry & Context.
issue resolutions; breakdown root cause analysis; implement corrective actions locally; proper root cause diagnosis by technicians
DOT Regulated
What They're Looking For.
Must Have
H. S. diploma/GED required, Maintenance and Technical experience in a shop environment required, 1-3 years or more experience in a maintenance operations environment required, 1-3 years or more experience in a maintenance operations environment required
Nice to Have
Associate's degree preferred, Bachelor's degree preferred, Supervisory experience preferred, Experience with a Shop Management System preferred, Microsoft Office intermediate preferred, vehicle diagnostics/repair knowledge (preferred)
What You'll Do.
manage the operations and personnel for a shift of a particular location
supervisory duties of employees on a shift
accomplish results and ensure business objectives and labor requirements are met
ensuring the customers' needs are being met while balancing financial
safety and asset targets against the requirements of the business
management of the location performance against metrics to meet and/or exceed assigned objectives
cross functionally trained in order to be able to back up others within the shop
adhering to all Ryder Maintenance Operations policies and procedures
How You'll Work.
Team & Collaboration
cross-functional coordination; cross functionally trained in order to be able to back up others within the shop; Work with Service Manager to ensure all technicians are properly trained and qualified; communicate issues to Technical Assistance Center
Communication Scope
Ability to professionally represent Ryder and competently interact with customer management; customer communication; customer communication protocol; customer visits as required by the Customer Care Plan; communicating with customers
Process & Methodology
planning, scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, RO review and approval, Responsible for Triage of unscheduled customer drive-ins, conducting yard checks to ensure proper work scheduling and prioritization, TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends, Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs
Full Job Description
_Job Seekers can review the Job Applicant Privacy Policy by clicking[here](http://ryder.com/job-applicant-privacy-policy)._ _**Job Description**_ : **Summary** The Operations Supervisor assists the Operations Manager I and II and/or Sr. Operations Manager I and II manage the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In· Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Operations Supervisor is responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Operations Supervisor should be cross functionally trained in order to be able to back up others within the shop. As with all FMS Shop positions, the SS is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Operations Manager role. **Shop Location - Hayward, CA** **Work Schedule - Monday - Friday** **Hours: 12noon to 10:00pm** **Annual Salary - Plus Bonus Incentive!** **Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicant’s skills; prior relevant experience; certain degrees or certifications, etc.** **Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.** If you're motivated, coachable, and l
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