ShopSupervisor

Ziegler Cat has an opening for a Shop Supervisor to support the team of Technicians at the branch. The Shop Supervisor is responsible for the hiring, development, and day to day coaching of the Technicians. The Shop supervisor is also responsible for the labor management of each service call in D365. It is the responsibility of the Shop Supervisor to ensure each repair is completed safely, accurately, and efficiently. ### **Responsibilities:** **Service Call Labor Management:** * Assign work to technicians * Approve employee time (in Workday or D365) * Monitor service calls to ensure estimates are met * Manage bay space * Verify additional work request details and pass changes on to service advisor * Collaboration on invoice disputes, service call details, and additional segments * Troubleshoot parts availability issues * Work with techs to ensure standard jobs are met **Safety, Contamination Control, and Quality:** * Complete incident reports as needed * Branch Safety Walks (daily, weekly, monthly); monthly tank inspections * Ensure all appropriate PPE is used * Uphold lockout/tagout, pre-job hazard analysis, and monthly safety inspections * Review completed JSAs * Work with employees to create a safety accountability plan, as needed * Hold regular safety meetings * Uphold contamination control standards * Review technicians work, quality, and timeliness throughout a repair * Verify technicians are using or returning all parts ordered to a service call * Validate technicians are completing all documentation on parts warranty * Resolve customer complaints in partnership with service advisor * Facilitate tool replacement and torque testing program **Technical Subject Matter Expert:** * Provide input on what parts should be inventoried at the branch * Stay up to date on new equipment/products and technical hot topics **Training and Coaching:** * Answer technician questions about specific service calls and segments * Coach technicians on completing the work on a servic