Dutch Bros Coffee
ShopManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Shop Manager at Dutch Bros Coffee. Skills: Drive shop's success, Hit labor and sales targets, Provide leadership for the crew, Ensure shop is prepared to serve customers, Maintain good business practices, Ensure appropriate staffing, Lead, inspire, and develop each member of the crew, Teach and prepare the crew. Drive your shop’s success, hitting labor and sales targets. Provide leadership for the crew through being the example and providing training”
What You'll Achieve.
Hit labor and sales targets; Deliver a fun-loving mind-blowing experience for every customer; Ensure the shop is prepared to serve customers each day and that it meets all QA standards; Maintain good business practices as outlined by management (ex: labor targets, cost of goods, customer experience scores, etc); Achieve our mission; Achieve company-wide goals and initiatives
Industry & Context.
Identifying and remedying problems deserving attention
Constant standing/walking, up to 10 hours at a time, Occasional stooping, kneeling, or crawling, Occasional pushing, pulling, lifting, or carrying up to 65 lbs, Possible exposure to extreme heat and/or cold temperatures, Occasional ascending or descending on ladders and ramps, Frequent, continual, intermittent flexing, or rotation of the wrist(s) and spine, Constant clarity of vision at near and/or far distances, Constant cash handling requiring mental math, Availability to work a minimum of 37 hours per week, Available to work a flexible, ever-changing schedule that may include early mornings, evenings, and weekends.
What They're Looking For.
Must Have
Must be at least 18 years old, Must have Dutch Bros Shop Lead experience, No disciplinary action for the past 90 days, Must have the desire to become an Operator, Ability to complete, pass and maintain mandatory certificates, training, and knowledge tests under the Dutch Bros required standards for company policies and federal, state, and/or local regulations, Completion and passing of standard background check and MVR required, if applicable, This position requires driving, when necessary and must have a valid driver’s license
Nice to Have
Qualifying candidates may be eligible to receive relocation compensation upon acceptance of a job offer that requires them to move.
What You'll Do.
Drive your shop’s success
hitting labor and sales targets
Provide leadership for the crew through being the example and providing training
Following set building
and Dutch culture remaining compliant in all areas at all times
Creating a platform for finding
and attaining each individual’s compelling future goals
Oversee and be responsible for all the employees at your shop: onboarding
coaching and corrective action
Ensure the shop is prepared to serve customers each day and that it meets all QA standards
Maintain good business practices as outlined by management (ex: labor targets
customer experience scores
Responsible for ensuring appropriate staffing and creating and posting the shop schedules
and develop each member of the crew to achieve our mission
Primary responsibility is to model and meet all expectations of all positions under your supervision
Attend and/or host shop leadership meetings and monthly shop meetings as determined by your leadership
Communicate and prepare the crew for all upcoming specials
Communicate with your Regional Shop Manager and/or Regional Operator and assist in identifying and remedying problems deserving attention (ex: maintenance needs)
Be a good teammate and role model
Know your resources and adhere to all company policies and procedures as laid out in the Employee Handbook
Other duties as assigned
How You'll Work.
Team & Collaboration
Provide leadership for the crew; Attend and/or host shop leadership meetings and monthly shop meetings; Communicate with your Regional Shop Manager and/or Regional Operator; Be a good teammate and role model
Communication Scope
Constant talking, expressing, or exchanging ideas by means of verbal communication; Constantly receiving detailed information through oral communication
Full Job Description
It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. _**Position Overview**_ Being the Shop Manager it is your duty to drive your shop’s success, hitting labor and sales targets as set by the Regional Shop Manager and Regional Operator. You will provide leadership for the crew through being the example and providing training as needed. Following set building, health, and Dutch culture standards; remaining compliant in all areas at all times. Creating a platform for finding, defining, and attaining each individual’s compelling future goals. _****Job Qualifications****_ * Must be at least 18 years old to hold this position * Must have Dutch Bros Shop Lead experience * No disciplinary action for the past 90 days, required * Disciplinary action is defined as _a coaching conversation resulting in the completion of formal documentation with signatures_ * Must have the desire to become an Operator * A prerequisite to employment is to obtain and maintain a Food Handler Permit/Certification as required based on state/local regulations * Ability to complete, pass and maintain mandatory certificates, training, and knowledge tests under the Dutch Bros required standards for company policies and federal, state, and/or local regulations * Completion and passing of standard background check and MVR required, if applicable * This position requires driving, when necessary and must have a valid driver’s license ****Schedule:**** * This role requires that you have availability to work a minimum of 37 hours per week * Available to work a flexible, ever-changing schedule that may include early mornings, evenings, and weekends. _**Key Result Areas (KRA)**_ ****Ensure that the shop has the right people doing the right things in the right way to deliver a fun-loving mind-blowing experience for every customer:**** * Ov
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