Capri Holdings Limited
Shopmanager
Neural analysis suggests this role is
optimal for Manager candidates.
“Shop manager at Capri Holdings Limited. Skills: Sales management, Team leadership, Customer experience. Inspire team. Coach team”
What You'll Achieve.
Meet sales goals; Exceed sales goals; Ensure expectations met; Ensure expectations exceeded
Industry & Context.
Solution-focused mindset
What They're Looking For.
Must Have
Proven experience in retail, Team leadership experience, Comfort with technology, Adaptability and resilience, Organizational skills, Interpersonal skills, Attention to detail, Proficiency in retail metrics, Proficiency in KPIs, Proficiency in Microsoft Office, Effective communication skills in English
What You'll Do.
Build culture of accountability
Build culture of high performance
Assist onboarding new team members
Develop new team members
Ensure effective training
Provide constructive feedback
Uphold brand standards
Model company behaviors
Hold team accountable for results
Track business results
Communicate business results
Communicate business opportunities
Drive product knowledge
Ensure sales goals are in place
Ensure unit goals are in place
Ensure KPIs are in place
Communicate goals effectively
Demonstrate sales leadership
Play active role on selling floor
Collaborate with wholesale marketing
Identify marketing opportunities
Identify product needs
Communicate product needs
Identify inventory needs
Communicate inventory needs
Educate retail partner sales associates
Manage business overview
Conduct business overview
Manage product training
Conduct product training
Prioritize customer experiences
Build customer loyalty
Support client communication
Manage client database
Identify engagement opportunities
Identify growth opportunities
Maintain visible presence
Model elevated service standards
Resolve customer concerns
Ensure shop-in-shop is maintained
Ensure stockroom is maintained
Keep visual graphics current
Keep visual graphics impactful
Oversee timely processing of deliveries
Oversee stock placement
Maintain open communication with corporate
Maintain open communication with regional teams
Maintain open communication with district teams
Collaborate on visual merchandising strategies
Ensure visual merchandising execution
Use company communication platforms
Follow through on required actions
How You'll Work.
Team & Collaboration
Host store team; DM; Wholesale marketing; Retail partner sales associates; Retail partners' sales manager; Selling specialist; Corporate teams; Regional teams; District teams
Communication Scope
Business results communication; Goal communication
Full Job Description
**Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.** **If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!** — \- Michael Kors - **Who You Are:** You’re a results-oriented retail professional who thrives in a dynamic environment. As Shop Manager, you lead by example—supporting your team to deliver exceptional customer experiences both in-store and virtually. You approach challenges with adaptability, enthusiasm, and a solution-focused mindset, fostering a culture where everyone feels valued and empowered to succeed. **What You’ll Do:** **People** Inspire, coach, and support the host store team to build a culture of accountability and high performance. Assist in onboarding and developing new team members, ensuring inclusive and effective training. Provide constructive feedback to help team members grow and succeed. Uphold brand standards for presentation and professionalism in a respectful and inclusive manner. Model company values and behaviors, using the behavior toolkit to promote a positive workplace culture. **Sales** * Meet and exceed Shop in Shop sales goals holding self and the team accountable for the results. * Analyze reports and develop action plans to ensure expectations are met or exceeded. * Track and communicate business results and opportunities, driving sales and product knowledge. * Ensure sales and unit goals and all relevant KPIs are in place for MK Ambassadors and communicated effectively. * Demonstrate sales leadership by playing an active role on the selling floor. * Collaborate with the DM and wholesale marketing to identify marketing opportunities to support sales. * Identify and communicate product and inventory needs in a timely manner. * Educate retail partner sales associates on Michael Kors' selling experience. * Manage and conduct weekly/monthly business overview and seasonal product training with retail partners’ sales manag
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