Amazon Support Services Costa Rica SRL
Logistics
ShipperSuccessSpecialist
“Shipper Success Specialist at Amazon Support Services Costa Rica SRL. Skills: Shipper support, Issue resolution, Continuous improvement. Provide high-touch support to enterprise shippers. Resolve day-to-day inquiries”
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Bachelor's degree or equivalent, Experience managing multiple projects, Experience with analytical tools, Experience with sales tools, Experience with productivity tools, Experience using English communication skills, Can work proactively and independently, Meet deadlines, Deliver on projects and tasks, 1+ years of using a CRM tool, 2+ years of customer-facing environment experience
Nice to Have
Speak, write, and read fluently in Italian, Speak, write, and read fluently in French, Experience in program management, Experience in logistics, Experience in operations, Experience in supply chain, Experience in transportation, Experience with startups, Experience with large enterprise customers, Experience defining requirements, Experience using data and metrics to draw business insights
What You'll Do.
Provide high-touch support to enterprise shippers
Resolve day-to-day inquiries
Resolve complex escalations
Advocate for shippers
Escalate critical issues
Follow through until resolution
Maintain knowledge of Amazon Shipping services
Maintain knowledge of Amazon Shipping policies
Maintain knowledge of Amazon Shipping procedures
Analyze shipper issues
Collaborate with cross-functional teams
Implement effective solutions
Ensure a seamless shipper experience
Document shipper pain points
Provide insights to leadership
Create internal knowledge resources
Maintain internal knowledge resources
Track key performance metrics
Report on key performance metrics
Seek ways to improve service quality
How You'll Work.
Team & Collaboration
Cross-functional teams
Communication Scope
English communication
Process & Methodology
Project management, Prioritizing, Planning, Time management
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