Amazon.com Services LLC
Supply Chain/Transportation Management, Fulfillment Center, transportation and logistics
ShipperPerformanceCoach,GlobalShipperExperience
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Shipper Performance Coach, Global Shipper Experience at Amazon.com Services LLC. Skills: Shipper performance, Vendor engagement. Monitor data daily. Verify data daily”
What You'll Achieve.
Improve shipper performance metrics
Industry & Context.
Root cause analysis; Troubleshooting
Overtime as required, Flexible schedule/shift/work area, Work weekends, nights, and/or holidays
What They're Looking For.
Must Have
1+ years of working with computers, Microsoft Office experience, High school or equivalent diploma, Work 40 hours/week, Overtime as required, Flexible schedule/shift/work area, Work weekends, nights, and/or holidays, 18 years of age or older
Nice to Have
Bachelor's degree, Knowledge of SQL, Experience working for Amazon or any Amazon subsidiary or affiliate
What You'll Do.
Overcome transportation disruptions
Overcome other barriers in real time
Identify transportation defect root causes
Maintain daily logs on assigned shippers
Lead weekly calls with assigned shippers
Lead daily business review stand up calls
Create solutions for shippers
Improve shipper performance metrics
Manage shipper performance
Drive best practice adoption
Implement control across stakeholders
Resolve issues with vendors
Assist vendors in remaining in compliance
How You'll Work.
Team & Collaboration
Cross-functional teams; Work with partners; Work with services
Communication Scope
High level communication
Full Job Description
The Amazon Global Shipper Experience team is growing rapidly and seeking a highly skilled and motivated Account Specialist to improve the shipper experience for vendors and sellers who ship with Amazon Inbound Transportation. As Amazon continues to drive innovation within transportation and logistics, we consistently evaluate our current network shipper defects and drive improvements through shipper coaching and performance management. In this role, the candidate will work directly with shippers to create solutions, and take action to improve shipper performance metrics. We focus on learning, innovating , and are customer-focused, with a direct line of engagement with our vendors. We are looking for candidates with a strong passion for ownership and accountability, to manage shipper performance and best practice adoption and control implementation across a range of stakeholders, teams, partners and services. As regular and ongoing communications with vendors to resolve issues and assist them in remaining in compliance with Amazon standards, the ideal Account Specialist will be able to communicate at a high level. We are building and innovating at a fast pace in AIT, and we need people who are passionate about reinventing the transportation shipper experience. Want to learn more about working with Amazon Transportation Services? Check out this video! https://www.youtube.com/watch?v=en5YqrtBGvY&feature=youtu.be Key job responsibilities - Monitor, verify, and present data daily - Overcome transportation disruptions and other barriers in real time - Identify transportation defect root causes - Maintain Daily logs on assigned shippers - Lead weekly calls with assigned shippers - Lead daily business review stand up calls A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, a
Applying for this Shipper Performance Coach, Global Shipper Experience role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Amazon.com Services LLC?
Real rants from real employees. Read before you apply.