Amazon.com Services LLC
Administrative Support, Fulfillment Center, transportation and logistics
ShipperPerformanceCoach,DomesticShipperExperience
Neural analysis suggests this role is
optimal for Entry candidates.
“Shipper Performance Coach, Domestic Shipper Experience at Amazon.com Services LLC. Skills: Logistics, Data analysis, Shipper support. Monitor daily inbound freight data. Flag disruptions such as missed pickups”
Industry & Context.
Root cause identification; Issue resolution
What They're Looking For.
Must Have
High school or equivalent diploma, Knowledge of Microsoft Office, Experience with written and verbal communication, Experience with presentation, 1+ years of experience in an office, logistics, customer service, or operations environment
Nice to Have
Bachelor's degree, Associate's or Bachelor's degree in supply chain, business, logistics, or a related field, Experience in a vendor-facing role, Experience in an account support role, Experience in a customer service role, Familiarity with data entry, Familiarity with reporting tools, Familiarity with basic SQL queries, Interest in supply chain, transportation, or logistics operations, Experience working in a metrics-driven environment, Experience working in a performance-based environment
What You'll Do.
Monitor daily inbound freight data
Flag disruptions such as missed pickups
Flag delayed shipments
Support vendors through established processes
Follow standard operating procedures
Support resolution of transportation issues
Maintain accurate daily logs
Document interactions and performance trends
Participate in weekly calls with assigned shippers
Communicate performance updates
Reinforce operational standards
Assist with outreach to shippers regarding compliance concerns
Escalate complex issues to senior team members
Compile routine performance data
Present routine performance data
Support root cause identification for transportation defects
Gather and organize data
Analyze data to identify root causes
Conduct direct outreach to shippers
Resolve issues and coach shippers
How You'll Work.
Team & Collaboration
Senior team members; Shipper Support team; Global Logistics team
Communication Scope
Verbal communication; Written communication; Presentation
Full Job Description
Amazon's Global Logistics team is looking for a detail-oriented and communicative Shipper Performance Coach to join our Shipper Support team. In this role, you'll help ensure freight moves smoothly into our fulfillment network by monitoring shipper performance, flagging transportation issues, and supporting vendors through established processes. This is a great opportunity for someone early in their career who is passionate about logistics, enjoys working with data, and thrives in a fast-paced environment. You'll gain hands-on experience in supply chain operations while building relationships with external partners Key job responsibilities - Monitor daily inbound freight data and flag disruptions such as missed pickups or delayed shipments using established tools and dashboards - Follow standard operating procedures to support the resolution of transportation issues in real time - Maintain accurate daily logs on assigned shipper accounts, documenting interactions and performance trends - Participate in weekly calls with assigned shippers to communicate performance updates and reinforce operational standards - Assist with outreach to shippers regarding compliance concerns, escalating complex issues to senior team members as needed - Compile and present routine performance data to support team reviews - Support root cause identification for recurring transportation defects by gathering and organizing data A day in the life You will work on a team focused on resolving inbound transportation disruptions and ensuring freight flows smoothly into our fulfillment centers. Your day will involve analyzing data to identify root causes of missed pickups and dwelling ARNs, conducting direct outreach to shippers with varying operational capabilities to resolve issues and coach them toward operational improvements. About the team The Shipper Support team is part of Amazon's Global Logistics Shipper Experience organization, dedicated to ensuring seamless inbound freight operations
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