Ryder
ShipmentManagementAssociateII
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Shipment Management Associate II at Ryder. Skills: Process management, Cross-functional coordination, Vendor/stakeholder management, Operational metrics, Resource planning, Continuous improvement. Provide tactical front line support for all command center activities at the account level and after hours support via pager and remote access as required. Active communications (electronic/personal) with internal and external customers on operational issues to insure all items are addressed in a timel”
Industry & Context.
Demonstrates problem solving skills
After hours support via pager and remote access as required, Support the client after hours, such as nights, weekends and/or holidays via cell phone rotation and remote equipment, Some positions require additional screening that may include employment and education motor vehicle records check and a road and/or badging or background requirements of the customer to which you are assigned
What They're Looking For.
Must Have
H. S. diploma/GED required, Two (2) years or more direct Transportation or Logistics work experience required
Nice to Have
Bachelor's degree preferred in Transportation Management, Logistics, Business Administration or related field
What You'll Do.
Provide tactical front line support for all command center activities at the account level and after hours support via pager and remote access as required
Active communications (electronic/personal) with internal and external customers on operational issues to insure all items are addressed in a timely manner
Responsible for development and documenting operational processes and procedures at the account level to support site wide ISO 9001 quality system
Proved support for peers and subordinates key operational decisions and non-typical requests to support customers business needs
Participate in the development
deployment and maintenance of both client specific and operations generic training materials and delivery methods
Manage a variety of account specific and site wide tactical and strategic projects
Support the client after hours
weekends and/or holidays via cell phone rotation and remote equipment
Performs other duties as assigned
How You'll Work.
Team & Collaboration
Ability to represent the company with external constituents; Represent Ryder Shipment Management Services in a professional manner to internal and external parties; Ability to build customer relationships; Direct customer interface (internal/external) on all customer related issues; Ability to work independently and as a member of a team; Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Communication Scope
Verbal and written communication skills
Process & Methodology
Project Management
Full Job Description
_Job Seekers can review the Job Applicant Privacy Policy by clicking[here](http://ryder.com/job-applicant-privacy-policy)._ _**Job Description**_ : **Summary** As part of the Ryder team, the Shipment Management Associate II will handle a variety of tasks. **Essential Functions** * Technical Support of SMC Operations: Provide tactical front line support for all command center activities at the account level and after hours support via pager and remote access as required * Customer Interfacing: Active communications (electronic/personal) with internal and external customers on operational issues to insure all items are addressed in a timely manner * Continuous Improvement & ISO 9001 Quality Program: Responsible for development and documenting operational processes and procedures at the account level to support site wide ISO 9001 quality system * Customer Solution Development and Support: Proved support for peers and subordinates key operational decisions and non-typical requests to support customers business needs * Operational Training: Participate in the development, deployment and maintenance of both client specific and operations generic training materials and delivery methods * Project Management: Manage a variety of account specific and site wide tactical and strategic projects **Additional Responsibilities** * The SMC may be required to support the client after hours, such as nights, weekends and/or holidays via cell phone rotation and remote equipment * Performs other duties as assigned. **Skills and Abilities** * Ability to represent the company with external constituents * Represent Ryder Shipment Management Services in a professional manner to internal and external parties * Ability to build strong customer relationships * Demonstrated customer service capabilities * Direct customer interface (internal/external) on all customer related issues * Effective leadership skills * Strong verbal and written communication skills * Ability to work independently and a
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