Shinola
Retail
ShinolaRetailKeyHolder
“Shinola Retail Key Holder at Shinola. Skills: Guest experience, Sales performance, Clienteling. Exceed revenue targets. Build relationships with guests”
What You'll Achieve.
Exceed revenue targets
Industry & Context.
What They're Looking For.
Must Have
High School Diploma, 1+ years of specialty retail leadership, organizational skills, written & verbal communication skills, Excellent at relationship building/networking, Critical thinker, Must be 18+ yrs old
What You'll Do.
Exceed revenue targets
Build relationships with guests
Provide consistent guest experience
Exhibit hospitality in every interaction
Execute in-person shopping appointments
Execute virtual shopping appointments
Participate in product knowledge training
Participate in operational training
Participate in guest service training
Facilitate guests' repairs
Lead experience standards in stores
Ensure consistency with guest experience
Coach and develop team members
Leverage KPIs to motivate team
Drive team performance
Maintain customer relationships
Capture in-depth customer information
Maintain detailed client profiles
Build long term customer relationships
Execute brand outreach strategies
Drive connection and revenue
Maintain proactive selling culture
Recognize development levels of team members
Create environment of improvement and growth
Support store manager with coaching
Support store manager with development
Support store manager with conflict resolution
Enforce company programs
Enforce company initiatives
Enforce company policies
Enforce company procedures
Abide by Time & Attendance policies
Abide by Standards of Conduct and Ethics
Complete tasks in a timely manner
Adhere to Loss Prevention standards
Maintain integrity of sales floor
Maintain integrity of product
Adhere to shipping and handling guidelines
Conduct product transfers
Monitor store supply levels
Manage visual merchandising standards
Ensure store displays align with guidelines
Ensure product displays align with guidelines
How You'll Work.
Team & Collaboration
Store team members; Store manager
Communication Scope
Written communication; Verbal communication
Applying for this Shinola Retail Key Holder role?
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- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
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