Shinola
Retail
ShinolaRetailKeyHolder
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Shinola Retail Key Holder at Shinola. Skills: Guest experience, Sales performance, Clienteling. Exceed revenue targets. Build relationships with guests”
What You'll Achieve.
Exceed revenue targets
Industry & Context.
What They're Looking For.
Must Have
High School Diploma, 1+ years of specialty retail leadership, organizational skills, written & verbal communication skills, Excellent at relationship building/networking, Critical thinker, Must be 18+ yrs old
What You'll Do.
Exceed revenue targets
Build relationships with guests
Provide consistent guest experience
Exhibit hospitality in every interaction
Execute in-person shopping appointments
Execute virtual shopping appointments
Participate in product knowledge training
Participate in operational training
Participate in guest service training
Facilitate guests' repairs
Lead experience standards in stores
Ensure consistency with guest experience
Coach and develop team members
Leverage KPIs to motivate team
Drive team performance
Maintain customer relationships
Capture in-depth customer information
Maintain detailed client profiles
Build long term customer relationships
Execute brand outreach strategies
Drive connection and revenue
Maintain proactive selling culture
Recognize development levels of team members
Create environment of improvement and growth
Support store manager with coaching
Support store manager with development
Support store manager with conflict resolution
Enforce company programs
Enforce company initiatives
Enforce company policies
Enforce company procedures
Abide by Time & Attendance policies
Abide by Standards of Conduct and Ethics
Complete tasks in a timely manner
Adhere to Loss Prevention standards
Maintain integrity of sales floor
Maintain integrity of product
Adhere to shipping and handling guidelines
Conduct product transfers
Monitor store supply levels
Manage visual merchandising standards
Ensure store displays align with guidelines
Ensure product displays align with guidelines
How You'll Work.
Team & Collaboration
Store team members; Store manager
Communication Scope
Written communication; Verbal communication
Full Job Description
Retail Key Holder Who we are: At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved. Our thoughtful craftsmanship, timeless design and spirited stories inspire our customers to live well, with confidence & joy—in a style that is uniquely their own! Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you will have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand. Founded in 2011, we are a Detroit based luxury design brand committed to crafting products that are built to last We are committed to creating high-quality manufacturing jobs while operating the first at-scale watch factory in the US in 50 years In addition to luxury timepieces, our team of artisans' handcraft premium leather goods, jewelry, and more – celebrating thoughtful design and the beauty of industry through every product we make Our retail locations allow us to showcase our commitment to quality, manufacturing, and design by connecting our guests to products in store What you will do: Guest Experience Exceed revenue targets and build relationships by providing consistent guest experience to each guest exhibiting hospitality in every interaction while executing the following Brand Experience standards: A Warm Welcome, Creating a Connection, Product Love and Community Building. Execute in-person and virtual shopping appointments. Participate in monthly product knowledge, operational and guest service training. Facilitate guests' repairs. Experience Leader Leads experience standards in our stores and ensures consistency with each guest experience with the brand through coaching and developing based on development levels. Leverages KPIs to motivate team and drive performance. Customer Relationship Management Utilize Sales Force to maintain customer
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