ShinolaRetailKeyHolder

Retail Key Holder Who we are: At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved.  Our thoughtful craftsmanship, timeless design and spirited stories inspire our customers to live well, with confidence & joy—in a style that is uniquely their own!  Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you will have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand. Founded in 2011, we are a Detroit based luxury design brand committed to crafting products that are built to last We are committed to creating high-quality manufacturing jobs while operating the first at-scale watch factory in the US in 50 years In addition to luxury timepieces, our team of artisans' handcraft premium leather goods, jewelry, and more – celebrating thoughtful design and the beauty of industry through every product we make Our retail locations allow us to showcase our commitment to quality, manufacturing, and design by connecting our guests to products in store What you will do: Guest Experience Exceed revenue targets and build relationships by providing consistent guest experience to each guest exhibiting hospitality in every interaction while executing the following Brand Experience standards: A Warm Welcome, Creating a Connection, Product Love and Community Building. Execute in-person and virtual shopping appointments. Participate in monthly product knowledge, operational and guest service training. Facilitate guests' repairs. Experience Leader Leads experience standards in our stores and ensures consistency with each guest experience with the brand through coaching and developing based on development levels. Leverages KPIs to motivate team and drive performance. Customer Relationship Management Utilize Sales Force to maintain customer