PLS
financial services
ShiftSupervisor
Neural analysis suggests this role is
optimal for Mid candidates.
“Shift Supervisor at PLS. Skills: customer service, management, leadership, team motivation. Providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives and financial goals, and follows company policies and procedures. Performing all the duties of a Customer Service Representative”
What You'll Achieve.
meet all operating objectives and financial goals; exceed customer expectations
Industry & Context.
Resolving customer complaints
Ability to work flexible hours, including early morning, evenings, weekends, and holidays, Must be able to stand for extended periods, Must be able to lift up to 15 lbs. with little assistance, Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels, Must manage several tasks at one time and handle frequent interruptions to meet the needs and requests of customers, drug-free workplace
What They're Looking For.
Must Have
A minimum of one year of management experience in industries such as hospitality, financial services, retail and restaurant, Ability, willingness, and comfort to engage with customers, Ability to develop positive relationships with internal and external customers, desire to exceed corporate initiatives and inspire excellence in a team, Excellent verbal and written communication and presentation skills, High-energy, collaborative management experience, Professional appearance and demeanor, Must be honest and have integrity, Ability to work flexible hours, including early morning, evenings, weekends, and holidays, English fluency is required, Must be able to stand for extended periods, Must be able to lift up to 15 lbs. with little assistance, Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels, Must manage several tasks at one time and handle frequent interruptions to meet the needs and requests of customers
Nice to Have
English/Spanish bilingual is a plus
What You'll Do.
Providing leadership to ensure the store delivers outstanding customer service
meets all operating objectives and financial goals
and follows company policies and procedures
Performing all the duties of a Customer Service Representative
Assisting the Assistant Store Manager in the day-to-day operations of the store
Directing the activities of all team members in the absence of the Store Manager and Assistant Store Manager
Maintaining exemplary customer service within the store and building relationships with our customers
Establishing a customer service culture within the store
Supporting the Assistant Store Manager in implementing strategies to help meet store goals and objectives
Assisting the Assistant Store Manager with developing and motivating store team members to exceed customer expectations
Ensuring compliance with federal
and local regulations
Supervising the team’s activities in the absence of the Store Manager
Coaching CSRs on how to properly conduct transactions that meet our commitment to superior customer service and compliance
Reviewing and approving checks within limits
Supporting store marketing efforts within the community
Resolving customer complaints
Assisting the Store Manager with managing schedules
Reviewing all Operations Bulletins
and training to ensure understanding of current policies
Helping to maintain a neat and clean store environment for our customers and team members
How You'll Work.
Team & Collaboration
Collaborative management experience; Inspire excellence in a team; Developing and motivating store team members; Teamwork
Communication Scope
Excellent verbal and written communication and presentation skills
Full Job Description
This job is located at 960 N. Beach St., Fort Worth, TX 76111 PLS® Overview: Why PLS? Because You Deserve Better!® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents. Position Overview: Shift Supervisors are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives and financial goals, and follows company policies and procedures. The Shift Supervisor performs all the duties of a Customer Service Representative plus assists the Assistant Store Manager in the day-to-day operations of the store. In the absence of the Store Manager and Assistant Store Manager, the shift supervisor is responsible for directing the activities of all team members. Job Responsibilities: Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again Establishing a strong customer service culture within the store Supporting the Assistant Store Manager in implementing strategies to help meet store goals and objectives Assisting the Assistant Store Manager with developing and motivating store team members to exceed customer expectations Ensuring compliance wit
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