Delivery Hero
E-Commerce
ShiftSupervisor
“Shift Supervisor at Delivery Hero. Skills: Process management, Team leadership, Operational excellence. Ensure correct store operation during shift. Maintain high quality standards”
What You'll Achieve.
Achieve accuracy targets; Maintain high quality standards
Industry & Context.
Problem-solving; Conflict resolution
What They're Looking For.
Must Have
Experience in similar roles leading teams, Knowledge of Office suite (Excel, Word, PowerPoint), Knowledge of Google tools, Action orientation, Problem-solving ability, Ability to build positive relationships, Ability to generate trust, Autonomy
What You'll Do.
Ensure correct store operation during shift
Maintain high quality standards
Coordinate team and tasks
Assign resources by priority
Maximize productivity
Resolve conflicts during shift
Ensure adequate staff by day/time
Communicate with Store Manager on team performance
Monitor team performance
Support Store Manager with administrative processes
Ensure store compliance with policies
Report policy deviations
Support Store Manager in monitoring tasks
Support Store Manager in professional development
Suggest improvements to increase productivity
Coordinate work shifts in Store Manager absence
Determine work modalities in Store Manager absence
Control and manage receiving area organization
Control and manage dispatch area organization
Clear space and prepare necessary equipment
Supervise receiving process in Store Manager absence
Respond as responsible in Store Manager absence
Report conflicts with suppliers
Delegate or perform merchandise receiving
Control product expiration dates
Control product quality
Control refrigerated/frozen temperatures
Reject non-compliant products
Delegate or perform merchandise entry
Restock shelves and cold equipment
Ensure team training according to standards
Oversee onboarding/offboarding processes
Drive initiatives to improve employee climate
Drive initiatives to improve employee motivation
Integrate company culture into daily operations
Use systems for administrative planning
Use systems for administrative execution
Analyze business metrics
Foster operational excellence
Foster productivity in the store
Ensure inventory integrity
Achieve accuracy targets
Plan cycle counts with Store Manager
Coordinate cycle counts with Store Manager
Perform planned counts
Delegate planned counts
How You'll Work.
Team & Collaboration
Cross-functional teams; Store Manager collaboration
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