Ryder
ShiftSupervisor-2ndShift
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Shift Supervisor - 2nd Shift at Ryder. Manage operations and personnel for a shift. Supervise employees on a shift”
What You'll Achieve.
Ensure business objectives and labor requirements are met; Ensure customers' needs are being met; Meet and/or exceed assigned objectives; Deliver against Net Maintenance Cost per Unit objectives; Attain or exceed specified financial targets
Industry & Context.
Breakdown root cause analysis; Perform breakdown root cause analysis
What They're Looking For.
Must Have
H. S. diploma/GED required, Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required, Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required, Maintenance and Technical experience in a shop environment required
Nice to Have
Associate's degree preferred, Bachelor's degree preferred, Supervisory experience preferred, Experience with a Shop Management System preferred, Microsoft Office intermediate preferred, vehicle diagnostics/repair knowledge (preferred)
What You'll Do.
Manage operations and personnel for a shift
Supervise employees on a shift
Ensure customers' needs are met
Manage location performance against metrics
Back up others within the shop
Adhere to Ryder Maintenance Operations policies
Perform work analysis
planning and scheduling
Assign work to technicians
Track and optimize productivity
Conduct shift and shop meetings
Review and approve RO
Execute warranty policies and procedures
Triage unscheduled customer drive-ins
Communicate with customers
Assign work to technicians
training and development
Manage performance of personnel
Manage customer relationships
Resolve customer issues
Ensure customer satisfaction and retention
Ensure vehicle uptime
Communicate customer status updates
Conduct customer visits
Maintain appearance and maintenance of location
Evaluate tooling and equipment needs
Manage vehicle specifications
Manage vehicle in-service/out-service process
Ensure vehicles have required specifications
Manage parts inventory
Perform quality inspections
Perform in-process reviews
Perform breakdown root cause analysis
Implement corrective actions
Communicate issues to TAC
Ensure cleanliness and quality of repair
Ensure technicians are trained and qualified
Control/visibility over shop floor activities
Ensure proper root cause diagnosis
Optimize yield on parts/components
Develop and implement QA audit corrective action plans
Implement Continuous Improvement programs
Maintain documentation for requirements
Ensure employee compliance with Safety and EPA regulations
Deliver against Net Maintenance Cost per Unit objectives
Control costs related to maintenance operations budget
Manage location P&L statement
Execute Maintenance Initiatives
Manage customer bill back process
Ensure proper documentation and reporting of re-billable activity
Ensure data integrity in Shop Management Online system
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Cross-functionally trained to back up others; Work with Service Manager to ensure technicians are trained; Communicate issues to Technical Assistance Center
Communication Scope
Professionally represent Ryder; Competently interact with customer management; Customer communication protocol
Full Job Description
_Job Seekers can review the Job Applicant Privacy Policy by clicking[here](http://ryder.com/job-applicant-privacy-policy)._ _**Job Description**_ : # **This will be a 2nd Shift -**_**2:30pm- 12am**_ **Summary** The Operations Supervisor assists the Operations Manager I and II and/or Sr. Operations Manager I and II manage the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In· Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Operations Supervisor is responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Operations Supervisor should be cross functionally trained in order to be able to back up others within the shop. As with all FMS Shop positions, the SS is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Operations Manager role. **Essential Functions** * Workflow Management: Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval Ensures all warranty policies and procedures are executed Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate Responsible for conducting yard checks to ensure proper work scheduling and prioritization * Labor Management Provides management, training and development of all p
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