ShiftManager,ReverseLogisticsOperations

We are seeking an exceptional Shift Manager to lead operations at our reverse logistics site. This role requires a data-driven leader who excels at process definition, execution, and continuous improvement while maintaining a strong people-oriented approach. The ideal candidate will demonstrate capabilities that raise the bar, combining tactical excellence with strategic thinking. As a Shift Manager, you will oversee the processing of returned items, vendor returns, and asset recovery operations. You'll lead a team responsible for RMA processing, failure analysis, destructive recycling, and vendor management while ensuring compliance with quality standards and operational metrics. This role demands someone who can independently manage complex operations, drive process improvements, and develop high-performing teams in a fast-paced, 24/7 operational environment. This position requires flexibility to work rotating day and night shifts with 12-hour shift schedules, including weekends and holidays as needed to support continuous operations. Key job responsibilities • Lead shift operations for reverse logistics processes including failed gear sorting, RMA/RCA processing, vendor returns, and asset recovery • Maintain physical presence on the operations floor for up to 12 hours per shift, actively managing workflows and supporting team members • Establish and optimize workflows, service level agreements (SLAs), and operational metrics to ensure consistent service delivery across all shifts • Drive data-driven decision making by monitoring dashboards, analyzing performance trends, and implementing corrective actions • Manage, coach, and develop a team of 40+ associates, conducting regular 1:1s and performance reviews • Identify and implement process improvements using Lean Six Sigma methodologies and operational excellence principles • Collaborate with cross-functional teams including hardware engineering, vendors, and internal stakeholders • Ensure compliance with safety,