Wynn Resorts
Hospitality
ShiftManager-Housekeeping
Neural analysis suggests this role is
optimal for mid candidates.
“Shift Manager- Housekeeping at Wynn Resorts. Skills: Housekeeping management, Staff supervision, Service standards. Implement property and department standards. Manage departmental goals and objectives”
What You'll Achieve.
Maintain high level of cleanliness; Achieve desired results
Industry & Context.
Define problems; Collect data; Establish facts; Draw conclusions
Lift or maneuver 30 pounds, Varied standing/walking, Work varying schedules, Punctual attendance
What They're Looking For.
Must Have
High School degree or equivalent, Minimum 5 years Hotel/Housekeeping experience, 21 years of age or above, Massachusetts Gaming Commission registration/license
Nice to Have
Bachelor’s Degree in related field or equivalent experience, 3 years in a leadership role, Computer skills and basic Microsoft Office knowledge, Knowledge of union working environments, Knowledge of non-union working environments, Second language fluency
What You'll Do.
Implement property and department standards
Manage departmental goals and objectives
Monitor operational effects and changes
Identify key drivers of success
Manage departmental performance and records
Manage team member performance
Enforce internal policies and laws
Deliver maximum property-wide service
Facilitate communication through meetings
Preside over departmental meetings
Manage employee performance
Manage employee engagement
Provide training opportunities
Provide constructive feedback
Create a motivating environment
Stay informed of department developments
Make recommendations for success
Manage guest relations
Address team member issues
Manage multiple priorities
Promote positive relations with team members
Promote fair relations with team members
Promote ethical relations with team members
Promote relations with contractors
Act as brand ambassador
Ensure cleanliness of housekeeping areas
Provide clear direction
Establish goals and time frames
Manage guest satisfaction
Monitor progress to achieve results
Manage productivity of staff
Assist with daily shift duties
Assist Senior Manager and Director
Oversee special projects
Maintain equipment and supplies
Assist with staff development
Conduct inspections in guest rooms
Conduct inspections in hallways
Conduct inspections in back of house space
Work closely with maintenance manager
Work with engineering department
Follow department safety standards
Follow company safety standards
Maintain relevant industry knowledge
Perform job-related duties
How You'll Work.
Team & Collaboration
Interdepartmental communication; Cross-functional collaboration
Communication Scope
One-on-one presentations; Group presentations; Written correspondence
Process & Methodology
Planning, Project management
Full Job Description
Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts. Salary Pay: $65,000.00- $74,000.00 JOB RESPONSIBILITIES: * Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. * Manages short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success. * Manages the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. * Manages the performance of team members under his/her area of responsibility. * Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced. * Ensures department delivers and maintains a maximum level of property-wide service and satisfaction. * Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication. * Responsible for hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedba
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