DPD Group UK
Logistics And Supply Chain
ShiftManager-CustomerExperience
Neural analysis suggests this role is
optimal for mid candidates.
“Shift Manager - Customer Experience at DPD Group UK. Skills: people management, operational, compliance, financial, customer service, HR tasks and responsibilities, maintenance of company operating standards, ISO operating procedures. achieve depot objectives in terms of operational, compliance, financial, customer service and HR tasks and responsibilities, through the effective management of employees, maintenance of company operating standards and ISO operating procedures specific to own areas”
What You'll Achieve.
achieve depot objectives; Ensure company target for Premium Service is achieved; Ensure there are zero Exceptions; Ensure company target for Collection Service is achieved; Ensure company target for Delivery ETAs is achieved
Industry & Context.
problem resolution
What They're Looking For.
Must Have
proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team, communication skills with the ability to inspire, motivate and manage a team, Decisive and effective decision-making, problem resolution and time management skills, high levels of resilience, self-motivation and flexibility, Excellent computer skills with the ability to use Google chrome applications, The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role, highly vigilant to any unscrupulous activity taking swift and appropriate action, Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability
Nice to Have
ideally within a Transport Setting
What You'll Do.
achieve depot objectives in terms of operational
customer service and HR tasks and responsibilities
through the effective management of employees
maintenance of company operating standards and ISO operating procedures specific to own areas of accountability
Ensure company target for Premium Service is achieved
Ensure there are zero Exceptions
Ensure company target for Collection Service is achieved
Ensure company target for Delivery ETAs is achieved
How You'll Work.
Communication Scope
communication skills with the ability to inspire, motivate and manage a team
Full Job Description
* Contract Type: Permanent / 40 Hours Per Week * Salary: circa £40,000 plus Bonus * Location: DPD Leicester - Kirby Road, Optimus Point, Glenfield, LE3 8DX * Days of Work: Tuesday to Saturday * Hours of Work: 10:30 - 19:00 Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!! DPD is a Valuable 500 company and a Disability Confident Employer We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations management team. In this role your key responsibility will be to achieve depot objectives in terms of operational, compliance, financial, customer service and HR tasks and responsibilities, through the effective management of employees, maintenance of company operating standards and ISO operating procedures specific to own areas of accountability. Other key accountabilities will be; * Ensure company target for Premium Service is achieved * Ensure there are zero Exceptions * Ensure company target for Collection Service is achieved * Ensure company target for Delivery ETAs is achieved ## Qualifications What we’re looking for; You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team, ideally within a Transport Setting. We would also expect: * You will have strong communication skills with the ability to inspire, motivate and
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