Insomnia Cookies
In-Store
ShiftLeader
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optimal for Entry candidates.
“Shift Leader at Insomnia Cookies. Skills: Customer service, Leadership, Operations. Provide customer service. Support store leadership”
Industry & Context.
Ability to lift up to 40 lbs., Legally eligible to work in the United States, Must be 18 years or older to be employed
What They're Looking For.
Must Have
1 year of working experience in a customer service focused role, Point of Sale systems experience, Ability to lift up to 40 lbs., Legally eligible to work in the United States, Must be 18 years or older to be employed
Nice to Have
Outgoing/friendly/patient demeanor, Detail focused and results-oriented, Ability to lead-by-example and motivate others
What You'll Do.
Provide customer service
Support store leadership
Monitor production efficiency
Hold team accountable
Prioritize and delegate tasks
Lead the cookie crew team
Work alongside the Cookie Crew
Adhere to safe food handling
How You'll Work.
Team & Collaboration
Support store leadership; Communicate pertinent information; Hold the team accountable; Assist in the training and coaching of team members; Prioritize and delegate tasks; Lead the cookie crew team; Support and work alongside the Cookie Crew
Communication Scope
Outstanding communication
Full Job Description
## Description As a Shift Leader at our Phoenix store located at One East Washington Street, Suite 180 Phoenix, AZ 85004, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store! Check out some of our content vids to learn more! Who We Are! Insomnia Cookies Timeline Core Values SOME OUR SWEET SHIFT LEADER PERKS: • Flexible part-time work schedules • Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!) • Paid vacation and sick time off • Interactive training & mentorship • Pet insurance for your furry loved ones • Job stability with a rapidly growing and reputable company • Achievable growth/promotion opportunities • You get to work in a fun, exciting team environment • Employee discount and FREE cookies with every shift! WHAT WILL I DO AS A SHIFT LEADER? • Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries • Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members • Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team • Support and work alongside the Cookie Crew • Provide a safe, clean, working environment for our guests and staff and adhere to saf
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