Insomnia Cookies
In-Store
ShiftLeader
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Shift Leader at Insomnia Cookies. Skills: Customer service, Leadership, Baking, Communication. Building orders. Suggestive selling”
What You'll Achieve.
Predicting the flow of business during a successful shift; Productive and fun night for your store
Industry & Context.
Ability to lift up to 40 lbs.
What They're Looking For.
Must Have
Legally eligible to work in the United States, Must be 18 years or older to be employed
Nice to Have
At least 1 year of working experience in a customer service focused role, Point of Sale systems experience, Outstanding communication, time management, and people skills, Outgoing/friendly/patient demeanor, Detail focused and results-oriented, Ability to lead-by-example and motivate others, Ability to lift up to 40 lbs.
What You'll Do.
Interacting with customers
Maintaining operations during your shift
Communicating pertinent information
Monitoring production efficiency
Holding the team accountable to company standards and procedures
Assisting in the training and coaching of team members
Prioritize and delegate tasks for baking
Support and work alongside the Cookie Crew
Adhere to safe food handling practices
Manage cash handling and deposits
How You'll Work.
Team & Collaboration
Support store leadership; Support and work alongside the Cookie Crew; Assisting in the training and coaching of team members
Communication Scope
Outstanding communication
Process & Methodology
Prioritize and delegate tasks
Full Job Description
## Description As a Shift Leader at our Lakewood store located at 18508 Detroit Ave, Lakewood OH 44107, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store! Check out some of our content vids to learn more! Who We Are! Insomnia Cookies Timeline Core Values SOME OUR SWEET SHIFT LEADER PERKS: • Pay Rate: $16.00/hr • Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!) • Paid vacation and sick time off • Interactive training & mentorship • Pet insurance for your furry loved ones • Job stability with a rapidly growing and reputable company • Achievable growth/promotion opportunities • You get to work in a fun, exciting team environment • Employee discount and FREE cookies with every shift! WHAT WILL I DO AS A SHIFT LEADER? • Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries • Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members • Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team • Support and work alongside the Cookie Crew • Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices •
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