Caribou Coffee
ShiftLeader
“Shift Leader at Caribou Coffee. Skills: Team engagement, Guest connections, Shift leadership. Demonstrate mastery of Team Member role. Lead shifts focusing on team engagement”
Industry & Context.
Address situations proactively
Standing for 4 to 8 hours, Lifting up to 50 pounds, Reaching, Bending, Hearing, Speaking, Seeing
What They're Looking For.
Must Have
1 year of leadership experience, 1 year of restaurant experience, 1 year of retail experience, 1 year of customer service experience, Ability to work early mornings, Ability to work evenings, Ability to work some holidays, Ability to work weekends, At least 18 years of age
Nice to Have
High school diploma, GED equivalent, Valid driver's license, Reliable transportation
What You'll Do.
Demonstrate mastery of Team Member role
Lead shifts focusing on team engagement
Lead shifts focusing on guest satisfaction
Maximize product sales
Take ownership of store look and feel
Understand daily deployment
Understand roles and responsibilities
Leverage effective communication on the floor
Address guest and team needs proactively
Understand shift priorities
Delegate objectives and tasks
Take ownership for current shift
Take ownership for following shift
Ensure team executes SOP correctly
Ensure team executes quality standards correctly
Give feedback to Team Members
Train team on role responsibilities
Train team on product knowledge
Train team on promotional items
Perform administrative tasks
Complete bank deposits
Complete inventory tasks
Complete store product orders
Have career and professional growth conversations
Bring Core Values to life
Manage impact on others
Manage how you show up
Make decisions as Manager on Duty
Bring calm in critical moments
Bring joyfulness to leading team
Bring joyfulness to serving guests
Bring joyfulness to being community member
Seek to be of service
Create success for others
Bring enthusiasm to responsibility
Bring curiosity to responsibility
Be a subject matter expert
Show humility as leader
Show curiosity as leader
Show eagerness to grow and learn
Give powerful feedback
Coach team from commitment
Make positive impact on others
Create inclusive culture
Create inspiring culture
Take ownership of own development
Seek feedback for growth opportunities
How You'll Work.
Team & Collaboration
Work with team members; Serve guests; Community member
Communication Scope
Effective communication
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