Caribou Coffee
ShiftLeader
“Shift Leader at Caribou Coffee. Skills: Team engagement, Guest satisfaction, Product sales, Waste management. Demonstrate mastery of Team Member duties. Lead shifts focusing on team engagement”
Industry & Context.
Address situations proactively
Lift up to 50 pounds, Stand for 4 to 8 hours
What They're Looking For.
Must Have
1 year of leadership experience, 1 year restaurant experience, 1 year retail experience, 1 year customer service experience, Ability to work early mornings, Ability to work evenings, Ability to work some holidays, Ability to work weekends, At least 18 years of age
Nice to Have
High school diploma, GED equivalent, Valid driver's license, Reliable transportation
What You'll Do.
Demonstrate mastery of Team Member duties
Lead shifts focusing on team engagement
Lead shifts focusing on guest satisfaction
Maximize product sales
Take ownership of store look and feel
Understand daily deployment
Understand roles and responsibilities
Leverage effective communication on the floor
Address team and guest needs proactively
Understand shift priorities
Communicate and delegate objectives
Take ownership for current shift
Take ownership for following shift
Ensure team executes SOP
Ensure team executes quality standards
Give feedback to team members
Train team on role responsibilities
Train team on product knowledge
Train team on promotional items
Perform administrative tasks with integrity
Complete bank deposits
Complete inventory tasks
Complete store product orders
Have career conversations
Have professional growth conversations
Bring Core Values to life
Manage impact on others
Manage how you show up
Demonstrate confidence as Manager on Duty
Own decision-making as Manager on Duty
Be resilient under pressure
Bring calm in critical moments
Bring joyfulness to leading team
Bring joyfulness to serving guests
Be a community member
Seek to be of service
Create success for others
Bring enthusiasm to subject matter expert role
Bring curiosity to subject matter expert role
Be humble and curious as leader
Lead diverse groups of people
Show eagerness to grow and learn
Give powerful feedback
Coach team from commitment
Make a positive impact on others
Create inclusive culture
Create inspiring culture
Take ownership of own development
Seek feedback for growth opportunities
How You'll Work.
Team & Collaboration
Team engagement; Guest connections
Communication Scope
Effective communication
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