Caribou Coffee
ShiftLeader
“Shift Leader at Caribou Coffee. Skills: Team leadership, Guest satisfaction, Operational execution. Demonstrate mastery of Team Member duties. Lead shifts focusing on team engagement”
Industry & Context.
Address situations proactively
Lift up to 50 pounds, Stand for 4 to 8 hours
What They're Looking For.
Must Have
1 year of leadership experience, 1 year of restaurant experience, 1 year of retail experience, 1 year of customer service experience, Ability to work early mornings, Ability to work evenings, Ability to work some holidays, Ability to work some weekends, At least 18 years of age
Nice to Have
High school diploma, GED equivalent, Valid driver's license, Reliable transportation
What You'll Do.
Demonstrate mastery of Team Member duties
Lead shifts focusing on team engagement
Lead shifts focusing on guest satisfaction
Maximize product sales
Take ownership of store appearance
Understand daily deployment and roles
Leverage effective communication on the floor
Address team and guest needs proactively
Manage multiple shift priorities
Delegate objectives and tasks
Ensure execution of SOP
Ensure execution of quality standards
Coach and give feedback to Team Members
Train team on role responsibilities
Train team on product knowledge
Train team on promotional items
Perform administrative tasks with integrity
Complete bank deposits
Complete store product orders
Have career and professional growth conversations
Bring Core Values to life
Manage impact on others
Make decisions as Manager on Duty
Bring calm in critical moments
Be a community member
Create success for others
Give powerful feedback
Coach team from commitment
Make a positive impact on others
Create inclusive culture
Create inspiring culture
Take ownership of own development
Seek feedback for growth
How You'll Work.
Team & Collaboration
Team engagement; Guest connections; Cross-functional teams
Communication Scope
Effective communication
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