Caribou Coffee
ShiftLeader
“Shift Leader at Caribou Coffee. Skills: Team engagement, Guest satisfaction, Sales maximization. Demonstrate mastery of Team Member duties. Lead shifts focusing on team engagement”
Industry & Context.
Address situations
Stand for 4 to 8 hours, Lift up to 50 pounds
What They're Looking For.
Must Have
1 year of leadership experience, 1 year of restaurant experience, 1 year of retail experience, 1 year of customer service experience, Ability to work early mornings, Ability to work evenings, Ability to work some holidays, Ability to work weekends, At least 18 years of age
Nice to Have
High school diploma, GED equivalent, Valid driver's license, Reliable transportation
What You'll Do.
Demonstrate mastery of Team Member duties
Lead shifts focusing on team engagement
Lead shifts focusing on guest satisfaction
Maximize product sales
Take ownership of store appearance
Understand daily deployment
Understand roles and responsibilities
Leverage effective communication
Address situations before they become problematic
Understand shift priorities
Communicate objectives
Take ownership for current shift
Take ownership for following shift
Ensure team executes SOP
Ensure team executes quality standards
Give feedback to team members
Train team on role responsibilities
Train team on product knowledge
Train team on promotional items
Perform administrative tasks
Complete bank deposits
Complete store product orders
Have career conversations
Have professional growth conversations
Bring Core Values to life
Manage impact on others
Manage how you show up
Demonstrate confidence
Be resilient under pressure
Bring calm in critical moments
Bring joyfulness to leading
Bring joyfulness to serving guests
Be a community member
Seek to be of service
Create success for others
Bring enthusiasm to responsibility
Bring curiosity to responsibility
Be a subject matter expert
Demonstrate curiosity
Be a leader of diverse people
Show eagerness to grow
Show eagerness to learn
Give powerful feedback
Make the biggest difference
Coach team from commitment
Coach team from compliance
Make a positive impact
Create an inclusive culture
Create an inspiring culture
Take ownership of development
Seek growth opportunities
How You'll Work.
Team & Collaboration
Team engagement; Guest connections
Communication Scope
Effective communication
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