Caribou Coffee
ShiftLeader
“Shift Leader at Caribou Coffee. Skills: Team engagement, Guest connections, Career development. Demonstrate mastery of Team Member role. Lead shifts focusing on team engagement”
Industry & Context.
Address situations proactively
Lifting up to 50 pounds, Stand for 4 to 8 hours
What They're Looking For.
Must Have
1 year of leadership experience, 1 year restaurant experience, 1 year retail experience, 1 year customer service experience, Ability to work early mornings, Ability to work evenings, Ability to work some holidays, Ability to work weekends, At least 18 years of age
Nice to Have
High school diploma, GED equivalent, Valid driver's license, Reliable transportation
What You'll Do.
Demonstrate mastery of Team Member role
Lead shifts focusing on team engagement
Lead shifts focusing on guest satisfaction
Maximize product sales
Take ownership of store appearance
Understand daily deployment
Communicate roles and responsibilities
Leverage effective communication on floor
Address team and guest needs proactively
Understand shift priorities
Delegate objectives and tasks
Take ownership for current shift
Take ownership for following shift
Ensure team executes SOP
Ensure team executes quality standards
Give feedback to team members
Train team on role responsibilities
Train team on product knowledge
Train team on promotional items
Perform administrative tasks
Complete bank deposits
Complete inventory tasks
Complete store product orders
Have career conversations
Bring Core Values to life
Manage impact on others
Make decisions as Manager on Duty
Be resilient under pressure
Bring calm in critical moments
Bring joyfulness to leading team
Bring joyfulness to serving guests
Be of service to others
Create success for others
Bring enthusiasm to subject matter expert role
Bring curiosity to subject matter expert role
Give powerful feedback
Coach team from commitment
Make a positive impact on others
Create inclusive culture
Create inspiring culture
Take ownership for development
Seek feedback for growth
How You'll Work.
Team & Collaboration
Team engagement; Guest connections
Communication Scope
Effective communication
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