Caribou Coffee
ShiftLeader
“Shift Leader at Caribou Coffee. Skills: Team leadership, Guest satisfaction, Operational execution. Demonstrate mastery of Team Member duties. Lead shifts focusing on engagement”
Industry & Context.
Address problematic situations
Stand for 4 to 8 hours, Lift up to 50 pounds
What They're Looking For.
Must Have
1 year of leadership experience, 1 year of restaurant experience, 1 year of retail experience, 1 year of customer service experience, Ability to work early mornings, Ability to work evenings, Ability to work some holidays, Ability to work weekends, At least 18 years of age
Nice to Have
High school diploma, GED equivalent, Valid driver's license, Reliable transportation
What You'll Do.
Demonstrate mastery of Team Member duties
Lead shifts focusing on engagement
Lead shifts focusing on guest satisfaction
Maximize product sales
Take ownership of store appearance
Understand daily deployment
Communicate effectively on the floor
Address team and guest needs
Manage shift priorities
Delegate objectives and tasks
Ensure shift handover
Ensure team executes SOP
Ensure team executes quality standards
Give feedback to team members
Train team on role responsibilities
Train team on product knowledge
Train team on promotional items
Perform administrative tasks
Complete bank deposits
Complete inventory tasks
Complete store product orders
Discuss career growth
Bring Core Values to life
Manage impact on others
Make decisions as Manager on Duty
Be resilient under pressure
Bring calm in critical moments
Bring joyfulness to leading
Serve guests with joyfulness
Be a community member with joyfulness
Seek to be of service
Create success for others
Bring enthusiasm to subject matter expert role
Bring curiosity to subject matter expert role
Show humility as a leader
Show curiosity as a leader
Show eagerness to grow
Show eagerness to learn
Give powerful feedback
Coach team from commitment
Make a positive impact on others
Create inclusive culture
Create inspiring culture
Take ownership of development
Seek feedback for growth
How You'll Work.
Team & Collaboration
Team engagement; Guest connections; Team member development
Communication Scope
Effective communication
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