Caribou Coffee
ShiftLeader
“Shift Leader at Caribou Coffee. Skills: leadership, guest connections, team coaching, delegation. overall leadership and direction of the store. ensuring the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift”
What You'll Achieve.
maximizing product sales; waste management; ensuring that the team is executing SOP and quality standards correctly and consistently; create success for others
Industry & Context.
Sees the needs of the team and guest and addresses situations before they become problematic; Demonstrates confidence and owns the decision-making responsibility of being the Manager on Duty; Is resilient under pressure and brings a being of calm in critical moments
Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends, hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, being able to stand for 4 to 8 hours, moving intermittently during working hours
What They're Looking For.
Must Have
At least 1 year of leadership, restaurant, retail or customer service experience required, Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends, Must be at least 18 years of age
Nice to Have
High school diploma or GED equivalent, A valid driver’s license and reliable transportation
What You'll Do.
overall leadership and direction of the store
ensuring the team has a clear understanding of goals
new directives and guest connections during the shift
Lead shifts that focus on team engagement and guest satisfaction
maximizing product sales and waste management
take ownership of the look and feel of the store
deployment for the day
and the roles and responsibilities
leveraging effective communication on the floor during the shift
addressing situations before they become problematic
communicates and delegates objectives and tasks
Takes ownership not only for the current shift
but also the shift that follows
ensuring that the team is executing SOP and quality standards correctly and consistently
coaches and gives feedback to Team Members
Trains team on role responsibilities
product knowledge and promotional items
Performs administrative tasks with integrity and to completion
Actively develops Team Members and is in conversations about career and professional growth
Brings the Core Values to life in all that you do
Takes ownership for their impact on other people and actively manages how they show up
Demonstrates confidence and owns the decision-making responsibility of being the Manager on Duty
Brings joyfulness to leading the team
serving guests and being a community member
Seeks to be of service and create success for others
Brings enthusiasm and curiosity to the responsibility of being a subject matter expert and helping others grow
Gives powerful feedback and always looking to make the biggest difference by coaching the team from commitment
make a positive impact on others
Seeks to create an inclusive and inspiring culture on every shift with every team member
Takes full ownership of their own development and actively seeks feedback and growth opportunities
How You'll Work.
Team & Collaboration
partnership with the General Manager or the Assistant General Manager; ensuring the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift; Lead shifts that focus on team engagement and guest satisfaction; Consistently leverages effective communication on the floor during the shift; Sees the needs of the team and guest and addresses situations before they become problematic; Understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks; Actively – and in the moment – coaches and gives feedback to Team Members; Trains team on role responsibilities, product knowledge and promotional items; Actively develops Team Members and is in conversations about career and professional growth; Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love; Takes ownership for their impact on other people and actively manages how they show up; Brings joyfulness to leading the team, serving guests and being a community member; Seeks to be of service and create success for others; Brings enthusiasm and curiosity to the responsibility of being a subject matter expert and helping others grow; Demonstrates the humility and curiosity needed to be a leader of a diverse group of people and shows an eagerness to grow and learn; Gives powerful feedback and always looking to make the biggest difference by coaching the team from commitment, not compliance; Takes ownership for, and is eager to, make a positive impact on others; Seeks to create an inclusive and inspiring culture on every shift with every team member
Communication Scope
Consistently leverages effective communication on the floor during the shift; effectively communicates and delegates objectives and tasks; Gives powerful feedback
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