ShiftLeader

**At Caribou Coffee we create day-making experiences that spark a chain reaction of _GOOD_! This is our purpose. Our team brings this to life by focusing on what’s really important – _TEAM, GUEST, BUSINESS_! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew! ** **Position Overview:** The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. The Shift Leader is responsible for ensuring the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift. ** _Core Responsibilities_** * Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence * Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen * Thinks strategically about maximizing product sales and waste management * Demonstrates “total store vision” to take ownership of the look and feel of the store * Knowledgeable about the deployment for the day, and the roles and responsibilities associated * Consistently leverages effective communication on the floor during the shift * Sees the needs of the team and guest and addresses situations before they become problematic * Understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks * Takes ownership not only for the current shift, but also the shift that follows * Responsible for ensuring that the team is executing SOP and quality standards correctly and consistently * Actively – and in the moment – coaches and gives feedback to Team Members to ensure they are bringing their best DOING and BEING to their role * Trains team on role responsibilities, product knowledge and promot