Caribou Coffee
ShiftLeader
“Shift Leader at Caribou Coffee. Skills: Team engagement, Guest connections, Shift leadership. Demonstrate mastery of Team Member role. Lead shifts focusing on team engagement”
Industry & Context.
Address situations proactively
Standing for 4 to 8 hours, Lifting up to 50 pounds
What They're Looking For.
Must Have
1 year of leadership experience, 1 year of restaurant experience, 1 year of retail experience, 1 year of customer service experience, Ability to work early mornings, Ability to work evenings, Ability to work some holidays, Ability to work weekends, At least 18 years of age
Nice to Have
High school diploma, GED equivalent, Valid driver's license, Reliable transportation
What You'll Do.
Demonstrate mastery of Team Member role
Lead shifts focusing on team engagement
Lead shifts focusing on guest satisfaction
Maximize product sales
Take ownership of store appearance
Understand daily deployment
Communicate roles and responsibilities
Leverage effective communication on floor
Address team and guest needs proactively
Manage multiple shift priorities
Delegate objectives and tasks
Take ownership for current shift
Take ownership for following shift
Ensure team executes SOP
Ensure team executes quality standards
Provide feedback to team members
Train team on role responsibilities
Train team on product knowledge
Train team on promotional items
Perform administrative tasks
Complete bank deposits
Discuss career growth
Bring Core Values to life
Manage impact on others
Manage personal presentation
Make decisions as Manager on Duty
Remain calm under pressure
Bring joyfulness to leading team
Bring joyfulness to serving guests
Be a community member
Seek to be of service
Create success for others
Bring enthusiasm to subject matter expert role
Show humility and curiosity
Eager to grow and learn
Give powerful feedback
Coach team from commitment
Make positive impact on others
Create inclusive culture
Create inspiring culture
Take ownership of development
Seek feedback for growth
How You'll Work.
Team & Collaboration
Team engagement; Guest satisfaction; Community member
Communication Scope
Effective communication
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