Caribou Coffee
ShiftLeader
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Shift Leader at Caribou Coffee. Skills: leadership, guest connections, team development, operational execution. overall leadership and direction of the store. ensuring the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift”
What You'll Achieve.
maximizing product sales; waste management
Industry & Context.
Sees the needs of the team and guest and addresses situations before they become problematic; Demonstrates confidence and owns the decision-making responsibility of being the Manager on Duty; Is resilient under pressure and brings a being of calm in critical moments
Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends, hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, being able to stand for 4 to 8 hours, moving intermittently during working hours
What They're Looking For.
Must Have
At least 1 year of leadership, restaurant, retail or customer service experience required, Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends, Must be at least 18 years of age
Nice to Have
High school diploma or GED equivalent, A valid driver’s license and reliable transportation
What You'll Do.
overall leadership and direction of the store
ensuring the team has a clear understanding of goals
new directives and guest connections during the shift
Lead shifts that focus on team engagement and guest satisfaction
maximizing product sales and waste management
taking ownership of the look and feel of the store
understanding the deployment for the day
and the roles and responsibilities associated
leveraging effective communication on the floor during the shift
addressing situations before they become problematic
understanding the multiple priorities of the shift and effectively communicating and delegating objectives and tasks
taking ownership not only for the current shift
but also the shift that follows
ensuring that the team is executing SOP and quality standards correctly and consistently
coaching and giving feedback to Team Members
training team on role responsibilities
product knowledge and promotional items
performing administrative tasks with integrity and to completion
developing Team Members and being in conversations about career and professional growth
bringing the Core Values to life
managing how they show up
decision-making responsibility of being the Manager on Duty
bringing a being of calm in critical moments
bringing joyfulness to leading the team
serving guests and being a community member
seeking to be of service and create success for others
bringing enthusiasm and curiosity to the responsibility of being a subject matter expert and helping others grow
demonstrating the humility and curiosity needed to be a leader of a diverse group of people
giving powerful feedback and always looking to make the biggest difference by coaching the team from commitment
making a positive impact on others
creating an inclusive and inspiring culture on every shift with every team member
taking full ownership of their own development and actively seeking feedback and growth opportunities
How You'll Work.
Team & Collaboration
partnership with the General Manager or the Assistant General Manager; ensuring the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift; Lead shifts that focus on team engagement and guest satisfaction; Consistently leverages effective communication on the floor during the shift; Sees the needs of the team and guest and addresses situations before they become problematic; Understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks; Actively – and in the moment – coaches and gives feedback to Team Members; Trains team on role responsibilities, product knowledge and promotional items; Actively develops Team Members and is in conversations about career and professional growth; Support One Another; Takes ownership for their impact on other people and actively manages how they show up; Brings joyfulness to leading the team, serving guests and being a community member; Seeks to be of service and create success for others; Brings enthusiasm and curiosity to the responsibility of being a subject matter expert and helping others grow; Demonstrates the humility and curiosity needed to be a leader of a diverse group of people and shows an eagerness to grow and learn; Gives powerful feedback and always looking to make the biggest difference by coaching the team from commitment, not compliance; Takes ownership for, and is eager to, make a positive impact on others; Seeks to create an inclusive and inspiring culture on every shift with every team member
Communication Scope
Consistently leverages effective communication on the floor during the shift; Understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks; Gives powerful feedback
Full Job Description
**At Caribou Coffee we create day-making experiences that spark a chain reaction of _GOOD_! This is our purpose. Our team brings this to life by focusing on what’s really important around here – _TEAM, GUEST, BUSINESS_! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew! ** **Position Overview:** The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. The Shift Leader is responsible for ensuring the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift. ** _Core Responsibilities_** * Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence * Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen * Thinks strategically about maximizing product sales and waste management * Demonstrates “total store vision” to take ownership of the look and feel of the store * Knowledgeable about the deployment for the day, and the roles and responsibilities associated * Consistently leverages effective communication on the floor during the shift * Sees the needs of the team and guest and addresses situations before they become problematic * Understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks * Takes ownership not only for the current shift, but also the shift that follows * Responsible for ensuring that the team is executing SOP and quality standards correctly and consistently * Actively – and in the moment – coaches and gives feedback to Team Members to ensure they are bringing their best DOING and BEING to their role * Trains team on role responsibilities, product knowledg
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