Caribou Coffee
ShiftLeader
“Shift Leader at Caribou Coffee. Skills: Team engagement, Guest connections, Shift leadership. Demonstrate mastery of Team Member duties. Lead shifts focusing on team engagement”
Industry & Context.
Address situations proactively
Stand for 4 to 8 hours, Lift up to 50 pounds, Reach, Bend, Sit, Move intermittently
What They're Looking For.
Must Have
1 year leadership experience, 1 year restaurant experience, 1 year retail experience, 1 year customer service experience, Ability to work early mornings, Ability to work evenings, Ability to work some holidays, Ability to work weekends, At least 18 years of age
Nice to Have
High school diploma, GED equivalent, Valid driver's license, Reliable transportation
What You'll Do.
Demonstrate mastery of Team Member duties
Lead shifts focusing on team engagement
Lead shifts focusing on guest satisfaction
Maximize product sales
Take ownership of store appearance
Understand daily deployment
Understand roles and responsibilities
Communicate effectively on the floor
Address team and guest needs proactively
Manage multiple shift priorities
Delegate objectives and tasks
Take ownership for current shift
Take ownership for following shift
Ensure team executes SOP
Ensure team executes quality standards
Provide feedback to team members
Train team on role responsibilities
Train team on product knowledge
Train team on promotional items
Perform administrative tasks
Complete bank deposits
Discuss career growth
Bring Core Values to life
Manage impact on others
Make decisions as Manager on Duty
Lead team with joyfulness
Create success for others
Give powerful feedback
Coach team from commitment
Make positive impact on others
Create inclusive culture
Create inspiring culture
Take ownership of development
Seek feedback for growth
How You'll Work.
Team & Collaboration
Team engagement; Guest satisfaction; Team member development
Communication Scope
Effective communication
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